Chula Vista Resort - Wisconsin Dells

Water park was pretty decent for younger kids to play in, not too overcrowded. Our stay was good until the fire alarm went off at 930 with 2 toddlers, we were told by others it was a false alarm after we got everyone bundled up. 2nd fire alarms went off after midnight. Got everyone bundled up AGAIN. Smoke on the first floor, come to find out a drunk guest got a hold of a fire extinguisher. (It happens, outside of the resorts control someone makes a bad decision). Waiting in the lobby while the alarms continue to go off, the front desk has yet to tell anyone what's going on 15 minutes in... No cops, no fire trucks anywhere in site. A gentleman next to us finally calls 911 and they said they've heard NOTHING!! Resort couldn't even call the fire department as hundreds of people are out of their rooms and the alarms going off. We finally went up to our rooms after the fire department arrived, the first floor was still filled from the residue from the extinguisher. Management has done nothing to attempt to make things right with their guests after this. Extremely disappointing. We will go back to Kalahari and great wolf in the future.
8 years ago (03-11-2017)

Went for my fiance's conference and was treated amazing by check in and house cleaning. Rooms were super clean and neat. Great price and everyone there was super helpful. Over all and awesome experience and I can't wait until my son is a little older to bring him again so he can really swim.
8 years ago (12-11-2017)

Vending machines didn't work 50% of the time. The water park is small but the rides are enjoyable. Lifeguards need to take a chill pill. Everything is pretty clean, but old. The food place in the water park served several people in our group expensive cold food. If you're looking for a place to stay, it's fine but if you're coming to the dells for the water parks, skip this one
8 years ago (07-10-2017)

We were looking to book a 2 bedroom condo to relax with the family for Thanksgiving. I went on the website to check for the rates and availability. Mind you I checked their website right before I called them. What the website showed me was that the rate for their 2 bedroom condos were $249/night. I have a 1 year old so I called Chula Vista to inquire about their minimum age policy to charge someone for occupancy. I talked to someone named Andy, a reservation planner, and expressed my desire to book at Chula Vista. He was helpful to answer my question about the age requirement. After telling Andy what the rate was on their website, he said that wasn’t the rate he was seeing. He put me on hold while he went to talk to someone else to see if I can get a better rate than what the website said. After he came back, he still said he didn’t see a rate of $249/night for a 2 bedroom condo. So I went back to their site and entered my booking information again to make sure it was $249. To my surprise the rate had increased to $369/night! It increased while I was on the phone with Andy. We’ve stayed with Chula Vista in the past and never had any issues. Our kids loved the water park. But after this ordeal they’ve lost mine, my family’s, and friends’ patronage.
8 years ago (03-11-2017)

Attended a wedding and stayed over night. Room was beautiful and very spacious (2 bedroom condo room) and the wedding was spectacular (was held in the tent.) great food and service there. But our room was right next to the elevators. I don't know if that's why, but throughout the whole entire night you could hear this loud clanking sound every 30 seconds or so. Everyone in our room could hear it and barely slept. Even my 3 year old. Other than that everything was fine..
8 years ago (16-10-2017)