Chuck's Roadhouse

My favorite place to go thanks to the great service, always look forward to seeing my regular servers Lauren and Olivia, They always make you feel right at home. Wouldn't be the same without them! Not too mention a Burger, fries and a beer for less than a McDonald's meal, It's awesome! And their gravy is the best around! In my opinion

I've been to this location over a dozen times. The service was always top notch as well as the food. The last 3 visits were definitely not at par with what we had expected. 1. The service was extremely poor. Waiting for water, for our order to be taken, for our food to come out, and follow-ups ie. Drink refills. 2. The food has come out to us cold or overcooked. The quality of their appetizers has gone down drastically. Yesterday was our final test and unfortunately it was a terrible experience. We arrived at 8:50pm and wanted to order a few appetizers as it's 50% off after 9pm. A lady arrived at our table at 8:55pm and took our order - which included 2 waters, buffalo chicken quesadilla, nachos with buffalo chicken and loaded fries. It took about 10 minutes to receive our water and at that point we knew it was going to be another flop. There were maybe 3-4 tables full, but the rest of the restaurant was empty. We had finished our water and had not seen our waitress for some time. Finally she made her appearance and started to take other orders and serve the other tables; completely ignoring us. At almost 9:40pm our food was finally served to us. The 3 items that we ordered were rather simple to make and given the lack of people dining, we didn't expect to wait this long. We set a timer and planned to walk out if it didn't arrive by 9:45pm. The nachos were overcooked and had barely any chicken on-top. There was more salsa and sour cream than chicken and cheese. The buffalo chicken quesadilla had no kick to it and was super dry. The quesadilla was burnt on both sides and had a disgusting burnt taste to it. The only thing that came out proper were the fries, which were just an add-on that we didn't even expect to order to begin with, but had decided last minute. In the three recent times we visited, we never complained as we thought maybe it was a one off. However, we've come to the conclusion that we won't return. Our previous experience was just as terrible and we decided to eat, pay and leave. Our rare steaks weren't cooked properly at that time, but it was a long wait for them, so we said nothing as we just wanted out of there. Last night was a true eye opener for us. Given the lack of customers we had high hopes. We ate quickly and left at 10:03pm. I know we had only ordered the 3 appetizers, but it's the principle. We planned to order more, but decided against it after the long unnecessary wait. If you plan to visit a Chuck's, I would recommend trying another location instead.

Best Steak and lobster I have had in a long time. Great service, good location and very reasonable price. Will be back for sure. Kids eat for 5.99 and the portion is big enough for them to take out :

What an amazing time!!! Jade, the manager Nick and the kitchen staff were fantastic! The food was perfection! Can't wait to go there again!!

My husband & I decided to take advantage of the rib special yesterday & were extremely disappointed to say the least. We arrived at 4:45, waited several minutes to be seated which surprised us because it was not busy. One table had 2 customers at a booth in the area we were seated in & a few folks at tables in the bar area. Not busy at all. The young gentleman finally seated us & took our drink orders immediately. To be fair, this young gentleman was very attentive, with refills etc., polite, and later very apologetic for our food. My husband ordered the full rack, & I had the combo half rack with wings with a Caesar salad. Our order was placed at 5. Our server came back to our table at about 5:25 to apologize & let us know that it would be about 5 more minutes for our order. Keep in mind that it wasn’t busy but to be fair more folks started to arrive at about 5:30. I kept checking my phone for the time because we noticed another table which arrived well after us, getting their food before we did. Our food was finally served at 5:40...ribs were burnt, literally charcoal at the narrow end of the rack, very very dry how do you dry out a rack of ribs that is riddled with fat, they should be tender & falling off the bone and if I was blind folded I would not know that I had Caesar dressing on my wilted, obviously not very fresh lettuce. Some of the lettuce had brown, rotting edges. Even our server said that was “disgusting” & apologized yet again. We kept telling him that we understood this wasn’t his fault but to show the rotting lettuce leaves to the chef as well as passing on our reviews of the ribs. We felt sorry for our server cause he appeared embarrassed by our experience. We also noticed food going back to the kitchen from 2 other tables. We’re new to Burlington and thought we would try this location as we’ve been to other locations at Niagara Falls, Mississauga & Brampton in the past. Those locations also had some issues but nothing like this! This may have been an off day...??? But we doubt that we’ll be returning. Again, to be fair to our wonderful server, K————-, he did offer to take our food back to the kitchen & get us a fresh order but I told him we didn’t want to wait another 40 minutes for our food. Unfortunately, I did notice the old lettuce leaves until I reached the bottom of the bowl. Yuk!

Been here a couple of times. First time was great. This past weekend was just okay. Ordered a steak for me which was perfect and delicious. Another in my party ordered a sandwich. It was mediocre and not worth finishing even half. We're not sure if the sandwich was made properly. The bread seemed to be toasted and buttered on the opposite side than how most other restaurants would serve the same dish. We did take our time deciding what to order. After that the service was haphazard and unusually slow. It was not a busy night even the hostesses admitted as much when we were seated. We were able to order another drink in the middle of our meal but afterwards we were served the bill without asking if we were finished or wanted dessert. A bit of a strange experience.

We just left the restaurant. Do not let comments to influence you, to be honest food was amazing, service really good. They two guys that took care of us and provide a very good service. They were so kind that they even prepared a cocktail that they don't even offer for me. Price and quality are good. I would say it was a bit noisy but it was more because of the fact that is a sport bar and people yel to each other all the time. Good job guys!

I'm sorry but this is the worst steak I've ever tried . Was Peppercorn steak was covered with the whole jar of peppercorns? That's all you could taste. The steak itself had zero flavor. Don't even think it was salted. The bone-in was also completely flavorless. I'm pretty positive the mashed potatoes came from a box . The other guest ordered medium rare and it came well done .I wasn't expecting much when I saw how cheap the prices were but come onnn. The only reason for 2 stars instead of zero is friendly service. I'm not sure if it's an off day in the kitchen as reviews seem good but definitely would not be back .

I have three words for this place… I love this bar! From the moment you step through the doors you’re always greeted by a smiling face with a warm welcome, it feels like you’re visiting home for the holidays. I’ve never had to wait more than a minute for a knowledgeable server to answer any questions me and my party may have … any food or beverage questions are heard and answered in a very professional manner. The food they have here is second to none, quesadilla? On point! Chucks burger? Even better! The pricing is also very affordable for the service they provide. The daily half off apps after 9 make this restaurant a Burlington hidden gem, and their pricing on drinks is unheard off. The experience this restaurant provides will keep me coming back again and again… see you there!

Today was our first time there. The food was fresh and delicious, totally better than the we expect. Prices are very reasonable, portions amazing. You can't imagine that in a bar they have that really GOOD food. Thanks to Jade who served us. She gave us good suggestions for food and drinks. Amazing !!!! Definitely we will be there again soon and recommend this place to our friends