Chipotle Mexican Grill

It used to have a decent amount but today portion was way too small. Too little of the ingredients, and barely any meat. There was too much sauce, which made it overly watery. I won’t be come back here anymore, will check out other Chipotle.

Been here before couple of times, usually go to metrotown branch to get my usual order which is sofritas bowl. Such a disappointing service. I am vegetarian person, I asked for cheese and suddenly noticed that in the cheese bowl, there were 2 big pieces of meat. I asked that lady to give another cheese as there was meat in that. She just put that meat out and asked how much I want cheese. I was shocked. And when I usually get my bowl,it is full. This time it was just half, when I told her about this, she said, this much you asked for. Even my brother who got chicken bowl, he also had half bowl. I am guessing there rice were almost finished thats why they providing us small portions. But this is not fair, if they are gonna provide small portions than usual, they need to charge accordingly. Not gonna come here ever again.

When we came I saw many dirty tables around.I didn’t find any clean for our family.We ordered 1 bowel and 2 kids meal quesadilla.The staff told us that we can choose only 2 side options for kids meal and didn’t tell that salsa should be included.So we got messy bowl and 75% of kids meal.I think that place should have a good manager!

On Oct 5th 2024 I was supposed to pick up my online order for a promised time of 7:20pm but when I arrived, there were ONLY two fully trained staff working the front with a trainee. Unfortunately they were understaffed as there was a huge line up and many people waiting for their online orders. Kudos to an asian male staff with glasses who worked very hard to make sure orders were going through as much as they can with the huge volume. I picked up my online order 20 minutes later than I was supposed to.nnI was really disappointed to see FOUR uniformed staff members eating their dinner during this time: one male and three female please check your cameras who these staff members are. When two of them walked through the kitchen, the asian male staff asked for help, but they did not help him. Instead the male staff on break just patted the asian male on the shoulder, which was really rude!nnThe four staff members went on break at the exact same time, which likely caused distress for the working staff. This was unfair for the working staff as clients waiting were starting to give them attitude, I believe management should make sure staff stagger their dinner breaks so working staff do not get bombarded with orders at a very busy dinner time 7:20pm!. It is already ridiculous for four members to be on break at the same time but on Saturday night at 7:20pm???nnFinally, I checked my meals and they were both missing the guacamole I had ordered and one of them had the wrong ingredients! Very disappointed this evening. This mistake likely would not have happened if there were enough staff on board so the understaffed working team did not feel overwhelmed.

First time here to tried their bowl meal. Its hard for first timer like me to make our own bowl meal because we don't know which one is good and which one are not. One or two wrong combination will ruined the taste of the meal, which I hate. Price isn't cheap. Each meat you choose has different price, some of the stuff there also they charge extra, make sure you are aware.nnEnvironment is not good, not comfortable to dine-in. Tables and chairs feel like sitting in cafeteria. To my opinion, dine-in at Burger king or McD feel much better and comfortable.nnOverall I don't like the food and the environment. I will not return.