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Chauffe-Eau S O S Inc

  1. La Rivière-du-Nord
  2. La Rivi Re Du Nord Regional County Municipality Plumber

Reviews, get directions and information for Chauffe-Eau S O S Inc

"Depuis 1966, notre promesse a toujours été d'offrir rapidement un service de qualité à nos clients. Quand survient un problème avec votre eau chaude, laissez-nous nous en occuper. Nos agents au service à la clientèle sauront vous proposer le produit adéquat selon vos besoins."
Address: 582 Rue Claude, Saint-Jérôme, QC J7Z 1T8, Canada
Phone: (450) 431-2678
State: Québec
County: La Rivière-du-Nord
Zip Code: J7Z 1T8


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Reviews
The lady that answer for my call was real nice and helpful,and the service man was polite and did a perfect installation,I’m very satisfied.Service: Water heater installation
Rude customer service. Tried getting info on a hot water tank and installation and the customer service person only spoke French, was rude and hung up on me before I could finish thanking him for his “help”. Won’t be doing business with them ever.
i had hot water tank installed last Fall. The positive one is that the tank installation was fine and the tank has been working well so far. However, i had 2 issues with the company. 1. Extra charge $50 plus taxes for offering me a water retaining basin at the bottom of hot water tank. The technician told me that it is required by law, which i don't believe such law or regulation. 2. The service is not S.O.S. and not 24/7. I asked an appointment at night, but was told that they don't work at night. My appointment was cancelled last minute and got tank installed 4 days later
Great service. Was able to get an appointment within 3 days of quote. Price was a tiny bit less than their main competitor AND the technician moved my stacked washer and dryer for me at no extra cost.
I had an issue with my hot water tank. I called them on Tuesday to make an appointment at 9 am on Thursday since I work at a certain time. The woman on the phone said she would call me at 8 to confirm. They call me Thursday at 8:39 telling me hey can come around 11ish saying that they did not I known was working. I had to insist for them to come at 9 before another appointment which they probably double booked. Finally Mr Luc showed up at 9 on time which I was happy about. He was very polite and professional. I do feel like I was a bit overcharged though - I agreed to pay 160 for them to show up repair the unit. -Luc said by top thermostat was the problem and it needed to be replaced -He then insisted to replace The bottom thermostat one “just in case” —he said when he touched the top thermostat it startwd again and it was probably faulty wiring inside So i agreed to replace the bottom one as well...i know right ? I agreed what he said just to avoid the akwardness.. but I feel a bit ripped off especially the costs of the parts and I don’t think I will call this company again 79+tx main thermostats 69+tx botton thermostat 160 + tx the labour to show up and 45 min work - Also Luc said he lived close by Total : 354 $ On top of that they did not leave my old thermostats, how i know if they were no good if i dont even have them with me anymore ... ...I checked thermostats at home depot they for 20-30 dollars each, i knew thtis but did not contest this as I have him working on it already. I should Of asked the price of thermostats before he installed them but even there what I am supposed to do? He already has my tank open and working on it... I would recommend to ask questions on the phone before agreeing to anything..
Came quickly and fixed my water heater issue. Thanks again, guys!
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