Central Dupage Dental Group

Horrific. Jennifer Enriquez, the office "manager" lacks any empathy for anyone. I was running late with my twins, I called and asked if I needed to reschedule, she said to come in as long as it wasn't 15 minutes past the time. We were in the building by 10 minutes past. I had to search for the right elevator, then navigate the labyrinth of offices downstairs. I got to their office 21 minutes past. Even though I had called, made them aware and asked ahead of time if I needed to reschedule, when I got there the receptionist looked worried. She said she would ask the doctor. She never got the chance. Jennifer appeared from her office behind the desk and said no absolutely not no one is asking the doctor your twins will not be seen today. I was taken aback by her unwillingness and down right refusal to compromise. I asked her if this is how she runs her office and she said yes. She then told me that the school forms were due 10/15/2017 and looked at me in the most condescending way a person could look. I told her that our district forms were due 5/15/2017 and asked if she was trying to say something about me. She only smirked. All in front of my children. I asked for the name and number of her manager and she gave me a FAX NUMBER. I did get ahold of corporate and they are investigating her. I have panic disorder and let there in a complete panic attack. There was no reason for her to be so incredibly rude. She refused to even talk to the doctor. Things happen and people have issues that cause them to be late. In my case is was twin boys, one getting out of class late and the other one afraid of elevators, which I let her know about. I asked her for an apology for her rudeness and attitude. She refused and said no I am not going to do that. I worked for 13 years in the banking industry and have managed branches. By the book is not always possible in every situation. There are people and situations that require us to go with the flow. She needs a lesson in humility and a lesson in flexibility. We do not know what clients are experiencing in their day to day lives and being in the health care industry it is so important to be mindful of that.
8 years ago (25-05-2017)

Great experience, the staff was very friendly, and they really took their time. I would highly recommend this dentist.
8 years ago (14-04-2017)

The dentist was great but the staff was mean and unprofessional. They quoted a price for work and then the bill was double that amount. I questioned why and they couldn't explain it. Next time I came in they treated me like crap. Obviously I'll never go back.
9 years ago (20-01-2017)

Never answers voice messages or returns calls.
8 years ago (28-03-2017)

I have gone thru a lot of dental work in the last month or so, mostly because I haven't been taking care of my teeth as I should. Dr Baek is EXCELLENT!! She really cares.. A++++ grade
11 years ago (07-07-2014)