CAS Appliances - Toronto

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"Shop At Toronto, Ontario, Canada's, Best Appliance Retailer, We Sell Major Home & Kitchen Appliance Products, Like Refrigerators, Ranges, Stoves & Ovens, Washer & Dryers , Wall Oven & Cooktops and More. We carry Most Major Brands like, Kitchenaid, Bosch, Whirlpool, Maytag, Samsung, LG, GE, Cafe, Frigidaire, Monogram, Thermador, JennAir and More."

Address: 120 Cartwright Ave , Toronto M6A 1V2, ON, CA

Phone: (416) 782-5911

State: ON

City: Toronto

Zip Code: M6A 1V2

Opening Hours

Monday: 10:00-19:00
Tuesday: 10:00-19:00
Wednesday: 10:00-19:00
Thursday: 10:00-20:00
Friday: 10:00-16:30
Sunday: 10:00-17:00

Update Info

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Reviews

I went to the Dufflaw location on Aug 21 looking for appliances. I found a FLOOR MODEL OPEN BOX Range that I liked but as most people will agree needed time to think about it.  1 week later on Aug 28 I went back to purchase the same exact range and the price had jump by over $800. Thinking this was a mistake I asked the sales rep who confirmed that there was a system glitch last week and thats why the price is different. I asked to speak with a manager and was told there wasn't one in, how could there be at least 10 - 15 sales people in with no manager??  I sent customer support an email with pictures as proof and they responded by saying prices can change. This is very alarming that they just change prices out of the blue. Normally for open box items we see price decreases not increases. Since i had proof of the price from last week I thought they would honour it but they did not nor did they offer anything.  No one at the store or customer service tried to resolve the issue, or offer any solutions. Very poor customer service.  I would avoid this business if you can as this seems like very poor and unethical business practises, usually businesses will honour the price. This same thing happened years ago to my father at this location and again no solution or anything was offered. AGAIN this seems like a very sketchy business. 0 stars if possible…

I am not happy with the service of CAS.  The delivery team was very unprofessional and rude. they entered with dirty shoes and with no masks. As I am pregnant it was concerning to me. They left the floor wet and dirty with mud.  They brought the machines unboxed.  I haven't seen the boxes/ packaging of the machines. how would i know that they didnot bring an open box item? As well, they could have a thin layer of poly-wrap or something to protect from scratch but machines did not have anything on them to protect . They scratched both the washing machine and the dryer. scratches are bad that remove the coat of the machines badly.. which makes it look like we bought a second hand machine.  Before payment, the sales rep was like they do everything for their customers. After payment sales rep did not even answered my phones. Customer service was not helpful at all. They did not even apologized or compensate for the damaged dryer.

I have several appliances from CAS now and they are always the best price. Recently my new range was delivered and my fridge broke the NEXT DAY. Salesman Imran sent me links to the ones I was looking for within minutes, managed to still get the best price and have it delivered a month earlier than the best time on all the big box stores.

One of the worst experiences I’ve ever had. This company installed washer and dryers in my clients house. They  installed the hose with no care, it had a slow leak, and flooded the main floor from the second floor. I called the company to let them know the issue, they gave no help, they came to collect the hoses, and said it’s not their problem, and the are denying the claim. And require us to go through home insurance. Meaning we will have to pay deductible and raised premiums for their lack of experience of installers. Do not use this company,do not trust their policy, or practices of customer service and care. They have caused $42,000 worse of damages to the house. And are taking no responsibility.  Oh great policy. We pay you to hired a company to install, this company Canadian appliance source selected these guys to do a job. CAS provided the hoses that leaked and CAS takes no responsibility for leaking hoses or leaking appliances and or inexperienced technicians neither does the company CAS hired to do the job. And now I have to bare the costs of CAS and the company CAS hired because of the negligence of both companies. That policy is no policy, customer service is horrible. I can’t believe you have the audacity to reply with that’s not our problem and go through home insurance. Is pretty much what you are saying. Proof is in the pudding of CAS customer care.

0 STARS. Stay far away from this company. I ordered a new fridge from Canadian Appliance Source CAS on Jan 7, new fridge arrived on Jan 9 and quickly realized the fridge and freezer were not cold and were not working. I immediately called CAS and they sent a technician to see what the issue was. The technician came 2 weeks later and found that the fridge was leaking refrigerant. I was told he would contact Frigidaire to see when they could get replacement parts and that I would be contacted a week later.  3 weeks go by and I hear nothing from Frigidaire or the technicians company Elite Appliance. In the meantime I was contacting CAS to figure out how they could sell me a broken fridge and refer me to the manufacturer to get a replacement under warranty. In any other scenario this would never happen and I would be able to receive a new unit and have them take the broken unit.  I'm now waiting another 2 weeks for the final parts to come in to fix the fridge no replacement unit and CAS and Frigidaire are telling me to just wait on the parts and that a replacement unit is  not possible with their policy.  Total process time to fix my fridge will end up being 6 weeks. This company does not care about its customers or their experiences with their products.  STAY FAR AWAY FROM THIS COMPANY

A great experience from when we entered the store, purchased our products until we received the delivery on time. Mike Cole our sales associate was knowledgeable and professional. Understood our needs and executed the sale very efficiently.  Our delivery today was very well organized. The two gentleman who delivered were professional, polite and took the time to ensure everything was to our satisfaction. Appreciated the information on allowing our products to come to room temperature before plugging in. Thank you for a great customer experience.  John and Carol

Purchased an LG dryer at the Dufflaw store on Tuesday morning, from George.  It was delivered before 9 am Wednesday which was great.  Have not used it much so don't know about the dryer's performance yet. Great delivery guys.  Very efficient. However I neglected to do my comparison shopping.  Same product, warranty, and delivery was available from at least 2 competitors for about $100 less. Even after we asked George what was the best he could do. Checked with CAS but they don't do price adjustments after delivery. Other than price, probably would have been at least 4stars. So do you comparison before finalizing.

Bought a washer/dryer pair there, salesman was nice and yes it was delivered promptly but when we tried the dryer it didn't work. We reported it hours after delivery, rather than replace it they sent a tech guy a week later who told us that this new dryer out of the box had a faulty circuit board and the rollers were also not functional. No one from C.A.S. has returned our calls regarding replacement. We are now 2 weeks without a dryer after paying $1500.00 for it. Buyer beware

Since we knew the washer dryer combo we were going to purchase,  our conversation with the sales rep was short, pleasant and informative.  Delivery was great and the “delivery/ removing old unit” cost was cheaper than I thought.  The installation/delivery team removed our old stackable units and installed the new unit quick and efficiently. It Should also be mentioned that our house has lots of stairs and tight corners, delivery team  was pretty smooth and nimble.  They made removing the old unit and bringing in the new unit look easy. Hats off to them as that was my biggest concern. The delivery tracking feature was spot on and the advance text messages 15 minutes before delivery was a nice heads up. All in all, pretty seamless and efficient process form purchase to installation.  Washed our first load of laundry with our new Blomberg set and so far so good.

Great quick service when my fridge died.  Negotiated a great deal. In less that 24 hours I had a new fridge in my kitchen.  Quick friendly delivery guys.  They had a tracking system so you knew when they would arrive.

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Directions to CAS Appliances with public transportation

227 Bridgeland Ave 270 meters

Caledonia Rd at Cartwright Ave 290 meters

168 Bridgeland Ave 300 meters

240 Bridgeland Ave 300 meters

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