Canadian Tire

Very disappointed. Ct has always been a go to place. Have been dealing with CT for approximately 60 years. Purchased a battery for the car about 1 month ago. The deal at the time was a $30 promo card and $20 dollars worth of CT points. Today went to CT to buy some tools and parts for a project. When the young lady helped find what I was looking for in a locked cabinet she informed me she had to take it up to the cash, really did not appreciate being treated like a thief. Then at the till after the young lady rings it up, over $190, I say can I use my CT points and give her my phone number. She then informs me I can not use the points without some kind of a card, really. Then I give her the promo card I received 1 month ago and she informs me it has expired. Really, expired in 1 month? I asked to see a manager and a guy shows up in a black shirt and asks me what the problem is, again really?, I informed him of the issues and he says nothing I can do corporate policy. I informed him I have been a loyal CT customer for 60 years and that this was unacceptable. He gives me the deer in the headlights look and shrugs. I told him if that is your decision that I was done and would no longer be a CT customer after 60 years. Now that is customer Service for you.

Me and my friend were at Canadian tyre, there was a woman at front desk name Prabhjot Kaur at cash counter did not treat us well. She was not friendly do not know how to treat customer, her tone was soo rude. I do not know why Canadian tyre hire such a unprofessional people

This store is so frustrating. This time I called, wondering about getting a balloon bouquet. Chose housewares, the girl who could barely speak English, said she'd transfer me, the next guy, also, could hardly speak English, said he'd transfer me but instead hung up on me. I called back, chose general customer support the next time, the guy, again, could barely speak English, asked if it was a plant I was talking about when I asked about a balloon bouquet. I said, no, you clearly don't know what I'm talking about, so can I speak with a manager perhaps, he came back, could I just tell him the product number, he'll look it up, I said I don't have a product number, I'd like a manager please. After waiting on hold for 5 minutes, I figure I was just being waited out so ended up just hanging up. I'll take my business elsewhere. I'm just glad I didn't drive across town and waste my lunch hour being ignored by staff which is my usual experience there.

I was at Charlottetown store today and had the pleasure of a very nice young man wait on me at customer service.He really went above and beyond to help me with a return.He was so pleasant it made my trip that much better.I really wish I had got his name so he could get a big shout out.nHe was operator #3691Float 001

No major complaints, as they seem to have just about everything one could ever want/need. The service is decent, their selection is vast, and the location is excellent. However, the automotive and locksmith departments could use some improvement, as the employees appear to be somewhat clueless, which hinders those seeking to acquire parts or generate new keys. Other than that, my experience was satisfactory!