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Canadian Ponds & Excavtg Ltd

  1. Dufferin County
  2. Grand Valley Moving Company

Reviews, get directions and information for Canadian Ponds & Excavtg Ltd

"CanadianPond’s commercial and residential divisions are leaders in lake and pond management systems and products with brands like Kasco Marine, Bubble Tubing® and Bacterius®. CanadianPond’s industrial division is also defining the standards for industrial aeration systems, de-icing systems, bubble curtains for sound attenuation protecting marine mammals, plastic deflections and recovery in rivers, silt confinement for dredging, water intake protection technologies and more! CanadianPond is also ISO 9001.2015 certified and will provide solutions that consistently strive to exceed the expectations of our customers.Our retail store is open from Wednesday to Friday but the offices are open from Monday to Friday"
Address: 204058 County Rd 109, Grand Valley, ON L0N 1G0, Canada
Phone: (519) 928-2090
State: Ontario
County: Dufferin County
Zip Code: L0N 1G0


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Reviews
I purchased the 1/2 hp Kasco de-icer, along with the C10 - Control box thermostat for my boat dock. The de-icer has worked fine so far, however, the thermostat started to malfunction within a few weeks of using it, in that I had to continue to lower the set temp below the actual desired temp set point eventually to its minimum setting for it to turn off at around 32°F!. When I contacted Canadian Pond’s customer support, they told me that I would have to send in the faulty part, in order for them to validate my claim. They would not pay for me to ship the part back to them. Furthermore, I explained to their representative that I needed to have the thermostat as a functional requirement for my deicer application. He told me that I would need to purchase another thermostat, and then send them the faulty unit back to them for evaluation. After a week or so of them receiving the part, they confirmed that it was faulty, and that they would refund the original purchase price. However, the representative told me that they would not pay for shipping the faulty part back to them. I find this to be a very poor customer service experience, that when you find the product to be faulty within the first couple of weeks of using it, that they do not cover ALL costs associated with handling this type of issue.
Jean Sébastien is a real pro. Great customer service and expertise.
The best ! Great service and products.
Great customer service
Translated by Google We have a pond that needed to be revitalized due to the accumulation of sediment. The service offered to us by Nathalie is professional and competent. Always available to answer our questions. In addition, the technicians who came to install new aerators were honest. I warmly recommend this company. Original Nos avons un étang qui nécessitait d’être revitalisé du à l’accumulation de sédiments. Le service que nous a offert Nathalie est professionnel, et compétant . Toujours disponible pour répondre à nos questions. De plus les techniciens venus pour l’installation de nouveaux aérateurs ont fait preuves d’honnêteté. Je recommande chaleureusement cette entreprise.
Translated by Google I have known Étang.ca for years and it is thanks to them that my pond is so beautiful, without algae and very pleasant for swimming!!! Original Je connais Étang.ca depuis des années et c'est grâce à eux si mon étang est si beau, sans algues et très agréable pour la baignade !!!
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