Call It Spring

Product is good with good price. Service was good UNTIL I went to pay for my purchase. Them employee asked if they could email me my receipt. I said no, and that I would take a paper copy right now. She printed off the receipt and handed it to me, with no eye contact, no 'Thank you', or anything. This is the 2nd time this has happened in less than a month. Service was good up until I asked for an actual paper receipt. The first time, she actually said that they want to go paperless, but both times, she printed off a copy for the stores records, but it seemed to really put her out that I too wanted a paper receipt. First time I chalked it up to a poor employee. Second time, I'm seeing a pattern. Paper Nazi or something. Don't be saying the company is going paperless, and you print a receipt off for your own records. If this is company policy, it sure reflects poor on the customer service. If the paper is too expensive, maybe keep a paperless copy for the store and give the paying customer the paper copy.
7 years ago (30-06-2017)