Calios

There is what looks like oven cleaner on the bottom of my calzone. And it clearly from the picture is a chicken bacon ranch calzone. So there shouldn't be anything like this color on the outside of it. Yes I did order it off Doordash. I have been in the hospital because my daughter was born yesterday. And I can't leave due to covid restrictions at the hospital. So yes we have been ordering food online. The whole time. And so when I called the ladie answered a guy answered and I explained what was going on. Cuts me off and is more than happy to just tell me I need to call Doordash. Then is more than happy to never order from there again. The worst customer service I have ever had. No one even cared they sent food out there door with chemicals on it.

This was one of the most idiotic encounters of my life. No other way to describe it. After purchasing the food order for takeout, my gf handed me the receipt, and I snapped this photo of it. Take a look at the attached photo. Why? Just to have a photo of it, in case we misplace it or whatever…And we did. So, after ordering late at night waiting on a long, 25 minute line, & having the food take at least 90+ minutes to make… We randomly happened to misplace the ticket. No big deal— took a photo of ticket “#195”…we’re good, right? Should be a non-issue? THEY WOULD NOT ALLOW US TO COLLECT THE FOOD, even as we showed the exact ticket of purchase, in high resolution, AND EVEN pulled up the APPLE CARD, TAP N’ PAY, DIGITAL RECEIPT TO MATCH IT … Nope. I was so confused by this at first?… Then argued politely for a minute, Then argued with a bit more urgency, then confirmed with them— that they weren’t kidding and that they were not going to give us our order—?… …Then just walked out. The staff is incompetent. The “manager” woman is the most incompetent of them all. To put it lightly— she is incompetent. She is unpleasant, irrational, naive, & just straight up ignorant. Obviously, we charged it back— out of principal alone. Wish I could give this 0 stars. Wish I could do more to smear this place. And I’m someone who virtually never has problems with anyone— anywhere— nor am I someone who writes reviews like this, lol. F**k this place though— with a vengeance

Staff are some of the rudest and slowest I have ever encountered. The employees there have killed my vibe on more than one occasion. You can rest assured your food will take forever despite the fact that it is ready made the cheesy bread has lines where it should have been cut that looked like they were there before they baked it. That being said it is open late and I have eaten there multiple times so I shouldn’t act surprised when they disappoint me every time.

I ordered last night, I’m vegetarian, and I don’t eat meat. I ordered cheesy tots for myself, and received them with bacon. Called today to get it fixed, I wasn’t going to call at 3am and I thought they were closed, and they told me I would’ve had to call last night and they refused to refund me. Unbelievably, I’m vegetarian and I cannot eat meat.

Wish I would have seen these reviews before going here last night. Worst calzone I've ever eaten, same goes for the boneless wings or whatever they were. The calzone was dry and somehow didn't seem fresh even though I was right there and in-person. Tried to choke it down because I paid $25 after leaving a 20% tip and I was very hungry, but still could only eat a 3rd of it before giving it to someone begging for food outside. The mozzarella is not mozzarella, which was probably the worst part - more like a bland provolone or something. Just awful, will not return. They also got sort of defensive when I kindly pointed out that the prices on the print menu were two dollars less than what I was charged.

Best calzones around! Many different flavors or you can customize. My favorite is the passing zone. Bummer it doesn't open til 4 pm. So definitely a dinner or late night option. But well worth it. Affordable.Food: 5/5

After waiting 2 hours for a delivery, we were only given 2 of the 7 items we had ordered. After calling and speaking with the manager on hold for 15 minutes, we were refunded, but we were refused to have our order remade or delivered. The manager/owner/co-owner seemed confused about what his actual role was, Larry, was extremely rude and did nothing to help deescalate the situation. Since we were denied service, we ordered from the Cortland location instead.

My last few visits have been memorable, and not in a good way. I visited about a month ago and was left waiting for almost an hour. When I asked the cashier to simply refund my order and cancel it, I was subsequently attacked verbally by the kitchen staff. Not OK. I was then promised my order in a matter of a few minutes it had already been nearly an hour and had the privilege of waiting yet another 20 minutes for a luke warm calzone that wasn't event made to my spec, but also "cheese sticks" which are supposed to be, per the menu, motzeralla cheese with dipping sauce yet are actually cheesy bread. I let that slide. Then I returned again this evening. I walked to the counter and waited. And waited. And waited. Guy behind the line gave a hello. Then a door dash driver came in and was greeted immediately. Standing RIGHT NEXT TO ME. We then stood there chatting awkwardly for almost 7 minutes before someone finally acknowledged me and took my order. I was there for over a half hour for what should have taken 12 minutes tops. Do your employees make tips from Doordarshan orders? Nope. Do they make tips from customers standing in your establishment? Maybe, if they treat them with the priority they deserve. Your counter person was lucky that I work in the service industry and left them a tip. I would bet that they lose out on a lot with the "grubhub/doordash first" attitude

Had D.P. Dough at the Ithaca location several times years ago and was always great. Received undercooked from this location in the center.

The only redeeming quality is that it’s the only place open late. One hour for four milkshakes but only after I bugged them about it. Don’t waste your time.