Btrust Supermarket

Had my grocery this morning always at this location almost every 2weeks, but most of the cashier is very nice except this young lady…all I know I ask nicely saying…”I thought that asparagus was on sale”..she said back to me, saying it’s on my computer system I cannot do anything about that! In a rude voice! So I said I need to speak to your manager..she said go ahead I don’t care! Your rude!! I am a cashier and a customer service for a long time but I never ever talk back to my customer…because I always ask nicely! And I am not rude. We live at yonge and steeles but we always came here to get our grocery almost every 2weeks. I guess this is the last…thank you Btrust.

A very dated Asian supermarket. Things are placed in the floor and looks dirty. Not organized and difficult to find the items I need. Cannot use credit card if under $20. Seafood counter is very wet and smelly. Staff at the seafood counter is not friendly.

Quick and easy place to shop. Alot of varieties in this market for Latin, Philippines, Vietnamese, Chinese, Korean etc. Always busy but very fast lanes. May not be the most clean place bur super efficient for sure! No cashier ever make eye contact with you and smile but they wrap the glass bottled items in papers carefully so I have no issues. I rather serviced by people who are good at what they do then phony and slow.

Let me start with the positive. Btrust is well stocked!! Fresh ground provisions you'll find. It is my go-to place for picnic shoulder ham. However, as an English speaker, i find customer service was poor. No one understood or tried to resolve my query. One staff member has to speak English in any business in Toronto. Hope you are working on this.

Prices are affordable in general. Do not expect friendly service. I put because its accessible for commuters. Rather than that the place is only to buy low price Asian stuff.

Extremely racist and degrading experience. Shopping while black is frowned upon I guess? Girlfriend and I forgot kimchi, re-entered the store with our purchased goods. I decided to wait near the exit with already purchased items so cashiers wouldn’t confuse what we are about to purchase. Was chased down and accused of stealing even though I told the worker I was already here and my girlfriend had the receipt and was in line. Further accused and called a liar. When the receipt was shown and bag checked and NOTHING was stolen, still wasn’t even given an apology for a misunderstanding. If I could give 0 I would…this probably won’t effect their business at all, but writing this just so it’s out there

Rude cashier, rude customer service. H.O number non existent. They think they can speak to customers however way they want. My grocery bill cane up to $30 dlls cashier refusing to take my $50 dll bill because it was early morning and she didn’t have change, she saw I had a few $5 dll bills and wanted me to pay with after I told her I needed them. I ended up using my $5’s and then I had another purchase and same thing this time I said no, she became rude and when she gave me the change she almost threw it at me. Went to the Customer window and the guy there was even worse!

I went this supermarket in the morning. Very clean and organized, not smelly at all. Well, seafood area doesn't smell to good due to some fermented products. Overall, I think their meat is fresh and veggies are fresh too.

Never had an issue with Btrust. Produce is fresh and displayed well. Enjoy their meat counter too. Will keep shopping there.

Different variety of international foods and merchandise at better prices than usual brand name supermarkets. Fresh meat n seafood section is great too.