Brosterhous Storage

I rented a storage unit at Brosterhouse Storage because they had the lowest price. The forced me to purchase a lock from them, even though I already had a u-bolt lock that was superior (brinks) to the ones they make you buy from them (made in China). One month after moving my stuff into the unit Brosterhouse Storage raised my rental rate. The units themselves were not secure or sealed. The mechanism to lock the door is galvanized sheet metal, and could be easily compromised with hand tools. I didn't notice this until after I had already moved my stuff in, and was a little worried to leave anything of value in there. Rodents also got into my unit, and destroyed some of my camping gear. Brosterhouse storgage also says that you need to give 30 days notice before vacating, which is reasonable, but the contract is not clearly worded, and when you try to give 30 days notice they tell you that you need to give 30 days from the date payment is due. In the end they kept my deposit, and charged me for 50 days that the storage unit was empty! There was no damage to the unit whatsoever! After that, they tried to get me to sign a form saying I had vacated the unit. They did this so they could let out the unit to someone else, even though I was still paying rent on it! Brosterhouse Storage takes advantage of customers, has rodents in their units, assumes no liability for damage to your stuff, and makes you sign a contract which is wordy, unclear, and misleading. You have been warned BUYER BEWARE.
17 years ago (01-05-2009)

Past negative reviews from several years ago are outdated. Brosterhous Storage is now family owned (as of August, 2012) and has an excellent new facility manager! Please call for our latest move-in specials!
13 years ago (21-01-2013)