Boone Electric

Boone Electric has been great to me, my family and our properties through and through. I paid nothing at deposit and I definitely don't have an "800+ FICO" nor am I "elderly transferring to a nursing home" as some audacious claims here may lead you to believe. However, the OP of that review also complained about their shut off windows and I can't relate to "42 days" of late notices because I pay my bills on time. Had they, I'm sure they would have been happier with their service. I know, because this company, on their dime cut down an 80+ foot sycamore tree from my front yard as preventative maintenance within a week of me calling and telling them about the tree, saving me multiple thousands of dollars! The workers were very friendly and even let me watch from a distance as I had never seen a tree be cut down and they asked when they were finished if everything looked OK before they left. I have had a few surges since we have lived here but they have been in inclement weather and are to be expected. I didn't have a choice in who offered me electric services because we are 200 ft from the city cut off and I had read these reviews before starting services, I was skeptical to say the least, however, I am pleasantly surprised and would recommend them to my family and friends.

Billing cycle is horrible. My bill generated on the 8th - on a good week I get it the next business day via USPS, the 9th, right? Yet my bill is due on the 17th? Called because I surely thought this was a mistake - it’s not! This is their typical billing due day - 10 days and NOT business days. Rest assured they “give you a grace period” Unfortunately their service is the only offered to me, but I will ensure my next home is NOT within their service zone.

My 16 year old had lost one of the 2 sets of keys for his car. The dealership said it would be almost $500 to replace. The crew from Boone Electric were replacing some poles in our yard and found it and returned it to us. This is above and beyond the excellent job they have always done in the 10+ years we've been a customer. Thank you so much!

***THERE'S A $25 GHOST FEE ON YOUR BILL*** I posted a review on their Facebook page about how egregious their rates are. They reached back out and tried to feed me a load of bull. Then I heard on the news and social media, people in the US and the UK commenting that they are jacking the rates, GREEDY SOBs! 2 bed, 1 bath duplex, 800 square feet, frugal usage and my bill was $225 and I live by myself and heat is set to 70. It’s not you, it’s them to make a long story short! I've lived in FL and MA and my electric bill during peak season was never more than $125 a month max to put things into perspective.

I'm disappointed, and only have been with them for a week. You all should clearly state somewhere when requesting new service, that you all bill in advance for the sewer! Was literally in my home only a week, and received an $85 bill for sewer. I understand that they do this as a deposit, but COMMUNICATE that new customers!! No one has money to just drop out of their pockets!!!!

Electric service and rates are fine. The problem is that they also take on billing for Boone County Sewer, which is a cesspool if borderline if not out right illegal practices. While you are trying to get back the hundreds of dollars charged in error from your sewer account, your electric bill isn’t being paid properly. And I can’t even follow the circles as she tried to explain how my payment was late. I’m not sure even she understood. Never in my life have I had so much trouble trying to pay a utility bill!!! ***replying to BEC’s request to move this to the sewer company’s site: I’ve given them a 1-star review too. I will not move this review because my customer experience with your company is impacted by your decision to “help the sewer company save money on billing”. It makes paying my electric bill more difficult. And I’ve had even more trouble since this original review. There is no reason paying a bill should be this complicated! I’ve added a star because I now get a text message clarifying what is owed to which company. This doesn’t resolve the crazy entanglement when you owe one and not the other.***

Employees were super helpful. Thank you very much.

Boone Co electric coop: "1920s electric service at 2010+ rates" at its best. Corporate communism that would make Marx proud at its worst. Boone Co electric coop: -Charges $125/$250 "security depost" & will disconnect customer after strict 50days holidays too late regardless of amount. I've received 42day invoices +Won't notify via telephone until a disconnect occurs. -Brownouts requiring digital clock, microwave oven resets no less than 12x per yer by their measurements; I've experienced 5 in a single week. Brownouts IME are b/w 815-930AM. -UPS Uninteruptible Power supply can measure over 70 brownouts & surges in just one week. So if you like coming home to blinking led Lights, reset appliances & maybe thermostat resets too, then Boone county Coop is the best for you. Boone county Coop is a Coop by name only. It's an Incorporated that emulates Coop terms. Your membership will mean as much to you as an automobile club or Sam's club "membership" that You Pay for. The legacy Coop terminolgy *allows Boone coop exemptions from state utilities oversight.* You don't even get to vote for a director in a rigged election! So if you're comfortable banking at a USBANK or Bank of America "credit union," Boone county electric coop is for You. Seriously. Shocking if you're from a metropolitan area where 3-4 brownouts requiring resets happen. Rates are OK.... Appears to be a great place to work if you've got a family relative or friend there. Most of the out of office duties are through subcontractors though. Honestly it's hard to find a decent thing to say. They say $0 security deposits are possible. So if you're elderly & transfer to a nursing home maybe it's $0. 800+ FICO will still pay a $125 deposit. For businesses that require Boone Co electric Coop services, I honestly, in hindsight, recommend using legal services which include utilities setup. No liability for power loss damages because 'you're a member too-can't sue yourself!' of course. No guarantees or promises statement must be signed & accepted. Unlimited "inspections" by thoroughly unqualified personnel too. Ready to open your business in no less than 90days at existing facility. As for their business transparency...they publish a large newspaper size quarterly. Even with that, it's watery: unlike Flint MI finest, more like a muddy stream or red tide. Boone Co electric coop: A utility exempt from all state regulations, harsh disconnection policy, poor "membership benefits" and probably a great place to work for if you can get in the door. Business unfriendly environment beyond anything federal government could do. The 4.3/5.0 facebook rating is most likely from employees. I must repeat, "shouting" The Legacy Coop Terminolgy *ALLOWS BOONE COOP EXEMPTIONS FROM STATE UTILITIES OVERSIGHT.*

About 8 last night our neighborhood was without electricity. A crew was quickly dispatched and repaired the damage. Apparently a raccoon had shorted out the breaker. I appreciate the team that got us back online so efficiently.

Boone Electric provided trolleys to a local political rally with over 5000 attendees. Whoever was responsible for those trolleys left over five busloads of people standing in the pouring rain after dark. The trolleys left empty en route to the same location as those five busloads of people. Poor management and a political stunt because they didn't like the political parties that were speaking. Bad business practice.