Bob's Glass Services of Waukesha

February 2017 our 2-pane window in the kitchen above our sink got a crack in it. The pressure of the window lock combined with the frigid temperatures outside were an aggressive pair on our window. We got a few estimates between March and April, and Bob's glass was the most affordable, so we hired them. They told us 4 weeks for the glass to be ordered. We were OK with that. In the mean time we had a baby, so our focus was elsewhere. Twelve weeks later we still hadn't heard back from bob's. My husband called, and they very nonchalantly advised that the glass had "been there a while" and they could come by the house the following week to repair the window (we were in mid-July at this point). They came and began repairs, however, they broke the new piece of glass for the window while replacing it. They put our old glass back in, and told us another 4 weeks for a new piece of glass. Fast forward 8 more weeks (September now), I finally call them to see what's going on. I am once again told they've got the new piece of glass and can come the following week. I made arrangements to have someone at the house during the repair, they came, and finally fixed the window. I am happy the window is repaired, I'm happy with the price, but the seal on the bottom of the window is now damaged, and I'm totally unsatisfied with their lack of customer service/communication back to us. It blows my mind that we had to call every time, to check up on our glass, and BOTH TIMES, they had it. If you want cheap; go with Bob's glass. If you want quality: go somewhere else.
8 years ago (01-10-2017)

Had a bad experience customer service experience at another glass company in Waukesha (also starts with three letters!), in getting two facets of this mirrored dresser replaced. Ended up buying the material myself online, taking it and the drawers to Bob's. They did a great repair, quickly and without whining; I have a brand new dresser! At a price HUNDREDS of dollars less than the other vendor quoted. Went on to do three custom shower doors with them; again excellent work and service. Definitely my go-to glass place from now on.
8 years ago (26-07-2017)

This place is a joke! They told us 3 weeks for the glass to be installed. When we called at around the 3 week mark, they had said that they didn't even process our order. However, they had no problem taking our deposit. We are sitting at 6 weeks now, my husband took off of work to wait for the installation and we were told on the morning of that our glass is not prepared. They said they have no idea when our glass will be ready. Save your money and headaches and go someplace else!!!! This is a scam and they are all liars. I wish I went someplace else.
8 years ago (07-08-2017)

Glass ordered for me had a flaw, they had to reorder and my project took another week. Good communication
8 years ago (28-10-2017)

Definitely the best! I highly recommend them for honesty and quality workmanship. Bob's Glass replaced every mirror and a custom glass shower wall and a shower door in my new home. Quality and value. Great people to work with and very honest. They coordinated with the builder and everything was done perfectly .
9 years ago (17-09-2016)