BMO Bank of Montreal

Extremely displeased with the level of professionalism from not only this Branch but also the call centre. I was pre-approved for a line of credit over the phone with the call centre, twice. I come to this branch (my home branch) and spoke with Aaron whom had told me he looked at my approval and was going to work with me. I'm in commissioned sales, and proving my income seemed to be bit diffficult. But I did the necessary backround work to get my income approved. First my onilne CRA T4's didn't work, so Aaron told me to get originals from the CRA. Then when I got originals from the CRA, he said he already had the numbers worked and would be sending the scanned copies of the originals to the pricing department. Meanwhile I'm assuming he saw ALL of what information was on my approval. Then, he tried contacting me Saturday, I tried to get in touch with him Monday, sent him an e-mail, called him twice and when I finally reached him, he told me that the people at the call centre forgot to enter in information on the application and because of that it was denied. I'm sorry, but if you are a professional doing this day after day, and you see information that wasn't entered, or information that would hinder the approval process, would you not say that before making a customer go leaps and bounds to prove his income? Not to mention your call centre that apparently falsifies information to lead a customer on who was never really approved in the first place. I'm looking at switching banks. This is ridiculous. Going to CIBC this morning.
10 years ago (15-06-2016)

kind and very patient xD
10 years ago (14-05-2016)

Far too busy
12 years ago (31-05-2014)