BMO Bank of Montreal

Fast, friendly, caring, efficient staff and atmosphere. Started banking here as a young teenager!
9 years ago (06-12-2017)

I have been a BMO customer for years but this branch is very low in terms of customer service. Actually I believe someone in a bank should be an advocate of the customer and not take the attitude of being above the customer...especially in the manager level. The BMO has a culture of bank first, customer second and I get tired of it.
9 years ago (27-09-2017)

I have been a customer of BMO since 1992 and opened my first checking account at this very branch. I have never written a review of anything before but I had to say something as the service provided was unacceptable. Over the course of the last decade the service provided at different branches has varied as most do but has mostly been a negative experience. Tellers not knowing what there doing, placing funds in incorrect accounts, and overall rudeness. Having this kind of service across the board has slowly made me look at other banking options but the icing on the cake was when I went to deposit a check into my account at this branch. I waited in line as there was only one till open where the teller was talking with her friend. As the time went buy more conversations occurred about the weather and husbands, family etc..This isn't what made me upset just people talking about regular things. What did make me upset was there was no other till open and she continued to talk about things even though she knew I was waiting patiently. When her friend finally left I walked up to the till, placed my card in the machine and proceeded to tell her that I would like to deposit a check into my checking account. She looked at me and replied sarcastically in the tone as I annoyed her for interrupting her conversation saying "You know you can do your banking at the ATM right"...I couldn't believe what I was hearing. "you don't have to come up here to bank"....Truly unprofessional that she was more concerned with her friends life then other clients such as her job is. I am a very patient person but this kind of experience has tainted my views for BMO and its affiliated branches making me seek other banking options.
10 years ago (02-05-2016)

Have been banking with BMO for about 40 years. Wouldn't change banks for anything.
9 years ago (07-03-2017)