Birks

My wife and I spent some time looking at watches, the service was fantastic! The sales people are genuinely interested and excited about the products they sell, which is a nice change from the higher pressure sales out there. We didn't realise it but they stayed open an extra 15 minutes just for us. Can't say enough about them just really great and knowledgeable people!
7 years ago (11-01-2018)

Great experience! When I began shopping for an engagement ring I knew I wanted a diamond and ring that was mined, polished and set all in Canada. I worked with Fay who allowed me to search their inventory for a ring with not only an excellent cut, but with the right cut specifications I was looking for to get that "fire" and "sparkle" out of the diamond! Overall, a wonderful experience and I would recommend both BIRKS and Fay!
7 years ago (10-01-2018)

I was really pleased with my service from this store. I dealt with a charming lady named Elizabeth who was really helpful. I bought a great Canadian designed Birks 135th anniversary watch. The watch is amazing. It's a mechanical watch made by the Swiss manufacturer Alpina with design by Birks. The watch was more than 50% off as part of a black Friday/cyber Monday sale. Despite the fact that they were not making much money on the sale, they ordered it in for me from another store in Toronto. They seemed genuinely happy to see me get a great deal. For my part, I'm so pleased to get a great Canadian watch from a store that has a such a long Canadian pedigree. I'm far happier with this watch than with any Rolex and so is my bank account.
7 years ago (09-02-2018)

Left my watch to have my battery replaced on January 10, they indicated it needed to go to Montréal and would take 2 to 3 weeks. After many calls/visits with the same response that it was still in Montréal, went back on Feb 14th to the store and was told no new info only to get a call a few minutes later that it required repairs. Received a call on the Feb 21 that the watch was going to be shipped to their store and I could pick it up on Friday. On Feb 27 went to pick it up and the watch is still in Montréal and won't be ready until March 8th! Very poor customer service and not even apologetic!
7 years ago (27-02-2018)

This review is with regards to the service my boyfriend and I received from ELIZABETH at Birks Rideau Centre. In one word...amazing! Her expertise and knowledge of diamonds is second-to-none; and her patience and caring attitude makes her the perfect professional anyone should go see when shopping for diamonds.
7 years ago (12-11-2017)