Best Buy - Vaudreuil-Dorion

Reviews, get directions and information for Best Buy

"Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership."

Address: 3090 Boulevard de la Gare, Vaudreuil-Dorion, QC J7V 0H1, Canada

Phone: (450) 455-8434

Website

State: Québec

County: Vaudreuil-Soulanges

City: Vaudreuil-Dorion

Zip Code: J7V 0H1

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

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Reviews

I never write reviews but i felt as if i had to after my experience at your store. I came in looking for a laptop as my old one is getting slow. I was first served by Charlie who didn't seem to happy to serve me. I asked him a few questions but his answers were of no help and he ran off to talk with the other employees the first chance he had. About 5-10 minutes later another employee named David approached me and asked me if i needed any help.  Since the previous employee was of no help, i spoke a bit with him and he was more than happy to help me with all my questions and actually offered productive information. A couple minutes later he was told by his manager or a superior that he couldn't serve me and that since Charlie was the employee in charge of that department he was the only one who could help me out. I was very disappointed as David and i were in the middle of a conversation and he was helping me out a lot more than Charlie ever did. I decided to not buy anything and left empty handed as i found that extremely unprofessional. You guys should reconsider which employees you have as many of them seem like they are there just to kill time and do not seem like they want anything to do with your customers. Thanks again to David, the only employee who seemed to actually want to help me out.

Wife and I bought 2 phones on black Friday.. it turned into a nightmare situation to long to type here, however a fine young man at the wireless counter named Luigi delt with the very complicated issue in a very patient and professional manner. It took 3 days to finally get my phone .. no fault to the store Luigi was great throughout the entire process. Solid customer service.

After this Covid they have the worst "communication "ever..!!!  if you need to put simple question regarding a product if they have it or they don't have it in stock , if you try to contact your own store in your own town ..it's impossible ..you need to go there ! Best Buy is the worst!

Extremely poor service.  Purchased a Samsung Washer and Dryer which was supposed to be delivered last Friday 2nd December.  The delivery guys arrived with the washer physically damaged  as if it had fallen of the truck.  We did not accept the Washer but accepted the Dryer. Even though I had paid for the installation and hoses, the delivery guys did not install the dryer.  Now, I have been following up every day with the customer service and have visited the store twice to get  the delivery date for the new washer. Still no update or Information.  I was told by the staff at the store that there are many of that model number units availble in stock. Yet, they keep passing the buck between different teams.

Went to Best Buy Vaudreuil-Dorion today to switch phone plans with Best Buy Mobile. The Customer Service representatives were courteous, friendly and knowledgeable. Would highly recommend Baw, Noah and Inder for your consumer electronic needs.

Just bought a Samsung Smart tv, 55, QN90A. Very happy with my purchase. Good service, Alex and Pablo were very helpful for us to make our decision. The only thing I would suggest is to remined the  customer of the actual size. I had a 55" before and when the new one arrived, we noticed a smaller size. It doesn't have a frame around the screen, therefore we would have taken a 60". But, my fault, and still very happy with it. Thanks again, Ray

After bringing my laptop to be repaired, UPS messed up big time. I must say after much efforts, Rafik and his team at Geek Squad including Miriam Walter and Lee made things right and for that I would definitely recommend them.

If I could I would give 0 Karim  gérant du magasin  bad customer service made me look stupid In front of the customers. Really not professional . I will call head office.

Quebec max occupation limit is enforced at the store. The disinfectant bottle is extremely small. An employee took off his face shield while talking to me. Thankfully he had a mask on. Lots of socializing among employees behind the counter. Customers don't seem to be a priority. Waited 10 minutes in the cell phone department until someone came buy to ask a question. The cashier was super nice and had a great attitude. Lots of items are overpriced and geared towards ripping off people who aren't tech savy. $59 for a CAT 6 network cable is robbery, any decent retailer shouldn't charge more than $25 for it.

Received great consultation from Pablo and special Thanks to manager Mohamed Karim Elhakkouni. Very honest and professional service, it's hard to find now. Recommend 100%

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