Bell

I had a been a long time customer of another provider and switched my business account to Bell at Peachtree Square. The service was exceptional. I felt as if everyone who was on staff that day assisted to make my transition as fast and easy as possible. I was thrilled that the manager went over and above to make sure I received every discount possible on my billing. I walked out with a new iPhone 7 plus, and much smaller monthly invoices than before. I can't recommend them enough.
7 years ago (31-08-2017)

Just got my first phone from this store! It was quick and battle free I will come back in two years when it's time for an upgrade! Thanks peachtree
7 years ago (01-09-2017)

I had a really good experience the sale staff was very helpful and friendly
7 years ago (27-08-2017)

TERRIBLE CUSTOMER SERVICE. I picked up a new iPhone 5SE last week and was told my old 5C case would not fit as the corners on the 5SE are slightly different, so I bought a new case. I discovered the next day that my old case fits perfectly fine (it is a soft case so there is flexibility on the corners) so I called immediately and told them this and said I wanted to return this new case. The first thing they asked was if I had the packaging for the new case at which point I discovered that they did not give me the packaging (their staff opened the new case and put it on the phone for me, then did not put the packaging in the bag they gave me). They said since I didn't have the packaging they would not allow me to return the case, and when I explained they never gave me the packaging I was told that 99.9% of the time they do not throw the packaging out (this is what the guy Jesse that I spoke to said - I must have really bad luck to be that 0.1%!). Jesse then went on to tell me that I should have tried my old case in the store before buying the new case (or in other words don't take the advice of their staff). Really? Now it's my fault? In the end Jesse said he didn't have the authority to authorize the return and he would have to speak to the manager Heidi (maybe he should have just said this from the beginning instead of blaming the customer). I asked him to have Heidi call me and after waiting two days and no phone call I called back and wouldn't you know it Jesse answers again, told me that Heidi said I could not return the case and they wouldn't help me out. I insisted Heidi call me to discuss and almost a week later and I haven't heard from Heidi. All this over a $40 phone case which only leads me to believe that sales are a higher priority to them than customer service.
8 years ago (30-08-2016)

I wanted to get my oldest son his first cell phone for Christmas so I went to Walmart picked out a phone that I could just add on to my existing account. The phone also came with a $250 gift card so I figured I could use that to get a few other things for Christmas so I started the paperwork. I was then told I needed to provide a $200 deposit so I said no thank you and walked away. So I went to the bell store that was located in the same parking lot, the store was clean and bright. I was meet right away by the customer service representative told him what I was looking for he said no problem hooked me up with a phone for my son as well as 2 new tablets with 1g of data a month for free for a year, for my other 2 sons for Christmas all I had to buy was the sim cards for each device, I was so happy when I left and now all 3 of my sons will be happy on Christmas.
8 years ago (26-11-2016)