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Backus Hospital

  1. Norwichtown
  2. New London County Hospital
  3. Griswold Hospital

Reviews, get directions and information for Backus Hospital

About

Since 1893, Backus Hospital has been the primary source of healthcare services for nearly a quarter million people in eastern Connecticut. See why at http://www.backushospital.org

Mission

Backus Hospital delivers and coordinates a continuum of high-quality healthcare that is sensitive to the needs of individuals in eastern Connecticut. The hospital is committed to being responsive and accountable to those for whose benefit it exists, and to improving the health of its communities.

Impressum

Disclaimer: The William W. Backus Hospital is an affiliate of Hartford HealthCare.

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Address: 326 Washington St, Norwich, CT 06360, USA
Phone: (860) 889-8331
gro.htlaehchh@aidemlaicos
State: Connecticut
County: New London County
City: Norwichtown
Zip Code: 06360


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Reviews
Was very disappointed in the ER room staff. Brought in my girlfriend for severe chest/stomach pain that came out of no where/suddenly. This was later in the evening roughly 11:30pm. After being admitted We waited for 3hrs before we hit the "request nurse" button. A nice female nurse came in not knowing why we did; she pulled up our record and mistakenly thought that we had already been seen and treated by a doctor...(scary that kind of mistake can happen). When my girlfriends pain clearly had gotten worse over time, she was no longer able to communicate effectively. I again requested a nurse. A male night shift nurse came in; simply turned off the assistance request button; made no acknowledgement of my question on what can be done and walked out. As he walked I asked if we could do anything else for her pain (I was visibly scared); he murmured "nope" with an attitude as we walked away. I felt helpless and disrespected while being afraid for the safety of my girlfriend. The male nurse went back to the central desk and started joking with several other staff. I understand that the medical staff have a far better understanding of where their resources/attention need to go in an ER triage environment and I respect that. I would like to think that I was as professional and polite as possible (of course this is just my opinion) It seemed though that they gave no thought to the intense pain my girlfriend was in and made no effort to assure my girlfriend or myself that efforts were being made on her behalf, and had an overall dismissive demeanor. About 8hrs later A nurse came in and said that my girlfriend was being discharged (after being treated). I was confused and asked what the diagnosis/issue was that caused the severe pain, as no one had explained what the doctor believed was the issue. Seemingly annoyed they reluctantly went over what the doctor diagnosed with a recommendation that she go to her primary care physician to confirm the diagnosis. Being in the service I'm very used to be a "number" "another cog in the wheel"; my experience here took it to a new level. In ER circumstances you often don't have a choice where you go to. But if there is an option, this should be your last one.... Positive points: Initial entry into the ER nursing staff was polite and professional. Our first nurse within the ER genuinely seemed concerned with my girlfriends pain (we went thru 4 different nurses during our visit). They were very quick in getting our insurance and payment information.
9 years ago (04-10-2017)
Dr. Spates in the Emergency Department is absolutely terrible and the rudest medical professional I have ever met. His bedside manner is non exisitent, and I couldn't help but think to myself he should be a vet instead- but even a rabid skunk deserves better treatment than I received tonight. I was forced to give 1 star only because zero stars was not an option. Also, I recommend anyone else who has been treated poorly by this "professional" join me in reporting him to the state board. Backus- you deserve better & so do your patients!
9 years ago (06-11-2017)
They suck. I honesty think they be killing people in there. Oh and their mental health part of the hospital don't go there they suck. Like they don't care if you take your meds. Like they really don't. And then they let you leave. Smh. Its overall just not a good hospital from experience. Lawrence and memorial is way better.
9 years ago (19-10-2017)
I am currently at the er for over seven hours. Yet to see one doctor. All the nurses seem to be having a great time talking in groups at the station
9 years ago (19-10-2017)
I found the care I received for over a week remarkable great Dr. Awesome nurses and WOUNDERFUL pca .. even the student nurses where WOUNDERFUL... ONLY ONE FLAW IN HOSPITAL THE FOOD.... DO NOT LIKE THAT EAD STILL HUNGRY AND KITCHEN WOULD NOT SEND WHAT YOU WANTED .. NOT A FAN THAT BACKUS CHANGED TO THIS FOOD SAUSE FOR PATIENT FOOD IS BLAND IF A PATIENT IS STILL HUNGRY ON A REG DIET THEY SHOULD BEABLE TO ORDER WHAT THEY WANT OR HOW MUCH IF IT .
9 years ago (16-10-2017)
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