Aviva

I would not recommend aviva for anyone looking for an insurance company that will provide them with any type of support during tough times. My mother had a serious fire in her home almost a month ago now and aviva has yet to communicate with her about the status of her claim. They have no problem interrogating her about everything and anything but when it comes time to take the appropriate steps to insure that her health is protected they have yet to act. No one has come to verify that the quality of the air is safe, and whenever my mother tries to contact an agent, she never receives any response. Extremely disappointed and dissatisfied as someone that has been paying premiums for the last 15 years.
10 years ago (22-10-2016)

I would give Aviva a zero star if I could! Spent over 2 hours on the phone, most was on hold and then they connected me to a representative in India who is trained to answer my questions. What a terrible company I just need to fix my car and they are not giving me any direction of how to fix it.
10 years ago (04-01-2017)

Thank you Aviva for NOT fixing the mechanical issues present in my vehicle immediately after receiving my car back from your partner garage. It's always a nice feeling getting back into a car after a fairly minor accident to the smell of burning plastic and noises from the engine bay. It's an even nicer feeling being told that they will not be covered by my insurance policy. I guess that's what I can expect my first claim in over 8 years with 3 vehicles insured. Time to shop for a new insurance company
11 years ago (26-08-2015)

Not honest
10 years ago (30-07-2016)