Avalon Hotel & Conference Center

Had an awful time at this hotel, the receptionists at the front desk were not trained properly. After we checked out and the blonde lady figured out that the room had no damages she tried to claim our room was trashed so we left, agreed to speak to the manager in person, came back at that day and found out the receptionist punched a hole into our wall so we couldn't get our deposit back. MANAGER WASN'T EVEN AT THE LOCATION at agreed upon time.nNO HOUSEKEEPING, POOL NOT OPEN, NO BREAKFAST.nDO NOT STAY HERE

We have the heat turned off but it likes to turn on whenever it wants. We have a room with no outside access which is fine with us. Quiet but it is a weekday. Pool doors were locked with no sign indicating if open or not. Didn't bother with asking. Bar is closed. Says free breakfast so don't expect continental as they do not have a food license. For the price u can't complain, I've stayed in WAY worse!!

I reserved a block of 16 rooms on 3/21/23 at this hotel for 4/5/24-4/7/24 for an event taking place in Chippewa Falls. I received a confirmation number and confirmation email for the booking. When I called the hotel on 2/12/24 to confirm the reservation and provide additional details for who would be occupying the rooms, the staff stated they saw the block of 16 rooms for my event but that they were all sold out. I requested to speak with the manager and I was told to call back on 2/14. I called back as requested only was told to call back later that day after 3pm. I did this and was told to call back tomorrow. The same thing happened Thursday and Friday. I left messages with several staff requesting to speak with the manager and the manager never called me back. I sent several emails to the business email on file with my reservation confirmation but no response. Then Friday night I got a call not the manager at 945pm telling me that they were unable to find my reservation and that I would need to find somewhere else to stay. I tried calling back but they would not answer the phone. What I think happened is they do have my block of rooms but they allowed complete strangers to book rooms in my block held with my credit card number and they’d rather upset one customer than own up to their mistake and have to upset 16 more people. Be prepared for frustration, terrible customer service, and zero trust that your reservation will be honored when dealing with this hotel.

The carpet was extremely dirty! You could see where previous guests had spilled but it was never cleaned up. The filter was out of the A/C and laying on top of it. The filter was thick full of dust! I cleaned it and put it into the a/C unit. The bathroom fan did not work so I didn't dare take a shower as the a/C was also having a hard time keeping the room cool. It wasn't taking the humidity out of the room as it is.nDirty rooms dirty halls plus they charge extra for pets. Considering they don't clean the rooms pets should stay free!

BEWARE OF YOUR CARD ON FILE!nDouble charged, $100 deposit put on card without knowledge. Charged $25 for their dirty sheets and towels! Take pictures, and make them take off any stained bedding before stay..inspect!! Will NEVER stay again...