Aurora Memorial Hospital of Burlington

I was not very satisfied with my experience at Aurora. Unfortunlity, I became very ill for several months. I gave up the hope of getting better after being asked to come in for a 5th visit, within a months time, in order to try more experimental treatments at Aurora. Also, beware and triple check that you have no balances once you leave. I had a balance appear after the visits due to costs my insurance did not cover. I received no paper mail, calls, nor emails to inform me I had a balance yet they sent the balance to a collections agency. They then refused to pull the debts from the agency and allow me to pay once I became aware of these debts. They claimed that it was my fault as a patient that I did not receive notice. Dealing with aurora has been a nightmare. In my experience only the polite nurses that have tried to help me are a positive point for this business. Overall, I feel this company isn't set up for good healthcare and helping people... It is only set up as a money machine. I will be going elsewhere to find a treatment center that ALSO cares about my wellbeing.
2 7 years ago (29-01-2018)

I was in the emergency room on a Sunday morning and had outstanding service. Everyone from the receptionist to the techs were friendly and caring. I got results from both CT scan and ultrasounds very quickly. The nurse (Lisa?) was great and the doctor ( a woman ) was calm and reassuring.
5 7 years ago (01-08-2017)

This hospital is a joke. After getting transferred to the wrong department twice, I called an asked for the direct number to endocrinology. The operator gave me the wrong number, and come to find out they closed the Endo dept at the hospital months ago, yet somehow the operator didn't know that. That's not even the best part... They had no idea where the doctors went, and when I asked how I would go about getting a prescription refilled, the response was "hmmm, I'm not really sure" I might as well just ask the homeless guy down the street, I'd get the same amount of info from him that I would calling an actual hospital. Incompetency or lack of training, these people are utterly worthless.
1 7 years ago (29-11-2017)

I recently had a family member with a broken wrist treated here. I was impressed with the level of care and kindness shown to us while there for treatment. The staff is incredibly nice, personable, and worked hard to make it a pleasant experience. It seems like everyone genuinely likes working at this location.
5 8 years ago (12-05-2017)

Horrible experience. Was sitting in the waiting room of the ER for 5 hours then finally got calls back and was waiting for another 2 hours. I could’ve gone to St. Cats in Kenosha and been back home by now. When I asked a nurse what’s taking so long, she said sir we need you to just keep waiting. Don’t ever go here...
1 7 years ago (29-12-2017)