AT&T

The AT&T store in the Eastridge mall is a rude disrespectful store. The store reapresentative names Caleb is a jerk. He treated a paying customer like a little kid. I went to buy a Samsung gear watch and he told me I can’t turn it on and you can’t play with it. He is rude and disrespectful and needs to be looked into!
1 7 years ago (27-01-2018)

The guy that wears the shirts one size too small is a joke. Asked for a receipt one time he refused because he didn't want to use paper ,today their cash machine was down it seems this place always has something going on with it
1 7 years ago (13-11-2017)

So far as major service provider stores go this is a good one. I've been there twice for two different devices and lines and they've been very friendly and helpful. Keep in mind all of these stores regardless of the brand or color are commission-based sales floors. So don't be surprised if they try and sell you stuff, it's there job. Otherwise, great experience, they did what I asked them to do with a smile on their face and were very polite.
4 8 years ago (10-03-2017)

Worst customer service ever. Waited for over an hour just to be passed up.
1 7 years ago (30-09-2017)

My husband and I bought two new lines of service and a tablet. We love the actual phone service. But, in store purchasing is horrible. It took 6 hours to hook up two phones. Our tablet was suppose to be free. My husband paid, as we were walking the mall I decided to look at the receipt one last time, the total seemed off to me. Behold, we were charged fill price for the "free" tablet. So back we went, they said they will credit our debit card. Two days later they only credited some of the money. We had to go back and get the remainder. Now we are trying to get our daughter a phone line.... and we went in on a Sunday to get a fee waived because, we couldn't purchase online. They said to get the fee waived takes 24 hours, come back tomorrow. So we came back the next day waited an hour, told us they are still waiting to get the fees waived and would call us. Day three and no call. They could have at least called me in the evening and said it was not processed yet. Bad customer service......
2 9 years ago (24-05-2016)