AT&T

Long Version: TLDR below. My fiance really loves Iphones, so when she managed to get her hands on an Iphone from a pawn shop she was ecstatic. After finding out that the phone could be unlocked and that it was able to be used at another provider, despite it being an AT&T phone we began the process. Unfortunately out provider wast able to accommodate the phone. So, being a good husband I took my day off to see if I could get this phone working. Today I walked into the AT&T location at Silverdale mall thinking that I might have to move to AT&T so that my fiance could use her new phone and was approached by one of the employees named Hannah, I told her that we had unlocked the phone through the At&T website the previous night and that I even called Apple support and AT&T customer service and asking why my carrier could not use the phone when everything else is saying that I could, both customer service's told me to take it into AT&T and test it because it could be a problem with the phone itself. Hannah Proceeded to tell me that there was nothing that she could do, and that "because it was a Prepaid phone it was impossible to use on a Postpaid contract because it did not pass its initial contract period, even though the phone was Unlocked it was unusable." I then asked if she could put a Sim Card in it to see if the phone was even able to connect to their service, to which she told me "there are no tester sim cards at our location." and that the phone would not work. I then called AT&T once again, and they told me the same thing, the phone works and that I would need to bring it into an AT&T to get it checked out. Returning to the AT&T store I asked someone else for help, giving the exact same information I gave Hannah the kind gentleman that helped me and instantly solved my problem by taking one of the sim cards out of the display phones to test if the phone was not usable. It was working and making calls. He told me "I dont know why Hannah didn't do this in the first place." This entire debockle took me almost 5 hours to solve and I could have been saved a good 3 hours of my day if Hannah had just put in a stupid Sim Card. TLDR: Hannah ruined my day by telling me no before even trying to help me. A first impression is everything to me, and Hannah did not give me a good first impression of AT&T. I am Canadian and my fiance is American, we are looking to switch providers, my current cellphone provider is my first provider in the states and because of Hannah, I will not be moving to AT&T any time soon.
7 years ago (12-03-2018)

Been in there many times over the past ten years. Always had helpful service. Instead of selling me a new phone they correctly diagnosed that the Lightning plug was dirty. They fixed it. My friend had an opposite experience at the Verizon store on Bainbridge. They’ve informed me of new plans while grandfathering my existing large data plan.
7 years ago (03-12-2017)

I would leave less starts if I could. I came to this location to close my account (not by choice). I moved to an area where I had no service in my own home. I paid everything out and continued to reassure that all billing was taken care of. I was told yes on several occasions. Well that was not the case...I was inbetween billing cycles and so my last bill was sent to collections. I was unaware until I received a call. I am beyond upset that I was lied to! If someone is inbetween billing cycles I feel like that should be told? I should have just called customer service to avoid all of this. I’m more upset at myself for taking a straight answer from a person who’s job requires no education.
7 years ago (07-12-2017)

Excellent service from Bee Jay, the store manager. We went in needing help with a bricked G4, which was still under warranty. He helped us explore our options and was not trying to "sell" us anything at all. He was patient and not pushy. An overall great experience. Also got some travel tips... Thanks! Oh, and we got the phone squared away, too.
7 years ago (09-08-2017)

I was completely satisfied with the care I received here. Bee Jay and his staff were very attentive and helpful to me!! I had some confusion with my account, but they fixed it for me. Good Job Guys!!!
7 years ago (15-08-2017)