Ashley HomeStore

We were able to get our couch, loveseat and chair super quickly. The delivery guys were amazing. They did such a professional job fitting the furniture through the door, making sure it stayed clean and setting it up for me. I am impressed and would recommend the Hutchinson location to anyone. Thank you!!!
7 years ago (18-12-2017)

The people at the store are very helpful and friendly. Disappointed that it has taken almost three months to receive my full order and at the time I was not aware a part was on back order until they came to deliver the rest of my order. Very frustrating.
7 years ago (25-01-2018)

We purchased a couch from them. It took over 3 weeks to get it in. When I went to pick it up from the “Factory Direct Furniture” warehouse, the employee at the warehouse slammed the couch down and had an attitude the whole time we were there. When we got home the end of the couch was broken. We called Ashley and they stated they have to come out and look at it and decide if we were going to get a new couch or if they were going to fix it. This is brand new out of the package broken, I do not want a “fixed” couch. So the couch sat in the middle of my living room for days waiting for “their person” to look at it. In the meantime, I went to Ashley to speak to the manager and stated if your person says to fix it then they can take it back with them and give me my money back. I wanted a new couch. She said they would order a new one. She called the next day and said that if I choose for them to take the couch, I would be charged $50 for them to do that. They gave me a broken couch and then going to have me jump through hoops to get a new one or have it fixed. I am taking it back to the “warehouse” and taking my business elsewhere!
8 years ago (16-10-2017)

Nice products for sale and the sales staff are happy to answer any questions and are not pressuring
8 years ago (04-10-2017)