Apple New Haven

I wish I could rate Apple a 0 stars. Once you need help, they are absolutely horrible. I called Apple Care, they told me they could not help me. I went to the Apple Store, and they advised me that Apple Care could help me, just to call. Called with a different issue today. Website says they are open. Called to confirm. The recording says they are closed. Spoke with someone at Apple, they said we would have to talk to a technician, confirmed the store was open, and transferred me to the same recording that says they were closed. Went into the store. After waiting 45 minutes, they told me I would need to return with the battery for my iPhone, and they could not just sale me the replacement battery. I had to pay $29 for the battery and charge for them to replace it. I made an appointment to return later today with the battery. I went home, picked up the battery, and came back to the store. Only to be told that they could not replace the battery, if I had already removed it, which they knew had occurred, since I showed up the first time with the iPhone without the battery. Such disrespect of my time and expense it cost me to travel back and forth to the store. And all of this to fix a problem, Apple caused!
8 years ago (01-01-2018)

I think its awful to be told its going to be an hour before your even seen. If you sell a product that is so popular your store should step it up a notch with better and more efficient customer service. This is one of many reasons I have an Android.
8 years ago (13-02-2018)

It is terribly slow. I came in to have my iPhone screen fixed, and they said I had to set an appointment for an hour later. So I said okay, and went out for some errands I needed to do for my job. Exactly an hour later, they tell me I missed my appointment and had to wait another 45 minutes. With so many employees, you’d think you’d be assisted at a reasonable time.
8 years ago (27-02-2018)

Staff was knowledgeable and courteous. They helped me find the accessory I needed.
8 years ago (28-02-2018)

Great service and great workers, very energetic and helpful ☺️ Definitely will go back when needed to
8 years ago (10-02-2018)