Amerispa Sheraton Laval

Very nice ambiance relaxing atmosphere
5 8 years ago (10-01-2017)

Worst spa experience ever, and I spend a lot of time in spas. Normally I love them. Started with a facial. I've had facials in spas right across Canada and this, despite being one of the most expensive, was probably the least effective. It did nothing for my skin. The attendant spent the entire time trying to sell me very expensive creams, and in fact left about $600 worth of creams at the till for me to buy. I went next with a different attendant for what I had booked as an exfoliation, but turned out to be a wrap-up in cream that was then washed off with a sprayer. I had expected some kind of scrub or mask, since I had asked for exfoliation, not just moisturizing. I don't speak French and my attendant only spoke French so there was no way to ask questions. She indicated that I should lie on a table, then left the room. I did, only to have the table collapse under me. I landed on my knees on a tiled floor, which was very painful, particularly given that I have arthritis in both knees. She came back a few minutes later, finding me in tears and the table and all the linens on the floor. She simply tightened up the table and indicated that I should get back on. I understood her gestures to mean she had failed to tighten the table properly but now it was ok. Nobody asked if I was alright or checked to see if I was injured. I did get back on, and the table was fine for the wrap-up treatment I mentioned. However, when she asked me to sit up, the table collapsed again. Again, I had to get up off the floor, which was wet and messy from the spray-down she had just given me. Again, nobody so much as asked if I was ok. By this time I just wanted to get through the day with what little dignity I had left. Even though I had arrived at the spa with a pronounced limp and had explained to the first attendant that I had severe arthritis in my hips and knees, they still asked me to go down three flights of stairs to a treatment room. I was seated in a large room while a young lady came in to put paraffin on my hands. From her chatter, I discovered that all of the staff knew about the table collapse. How nice to be the subject of workplace gossip. And yet, nobody cared to ask if I was alright or do anything to make me feel better about a totally awful visit. I would have expected the manager to speak to me about it, or perhaps even call me later to see if I was ok, but nope, they clearly didn't give a rat's ass. My bill for the day was over $600 and I would have liked to be treated as if I were a valuable customer and not just a wallet sitting there waiting to be emptied. At the time I booked these treatments, I had also booked pedicures for myself and my daughter for later in the week. Given the disaster of my first visit, I thought it pretty clear that I would NEVER under any circumstances return to that spa, so my daughter and I did not show up for the pedicures. They charged my credit card $250 for that. Obviously money matters a lot more to them than any possible injury sustained by a client, so they called me and told me it was their policy to charge full price for no-shows. I said it was my policy not to go back to a place that was so careless with safety. However, my credit card was still charged. Totally cold people. Seemingly interested only in fleecing the people staying at the adjoining Sheraton Hotel, knowing they are not a repeat clientele. No interest whatever in a dialogue with customers. No regard to safety. Worst spa I've ever been to. They are lucky I haven't sued them, never mind paid them.
1 10 years ago (24-09-2014)

Clean & professional.
5 7 years ago (08-11-2017)

Bel accueil. On nous explique le fonctionnement pour les massages. On se rend dans la salle d'attente au sous-sol où la musique nous invite au repose. Quelques minutes après, la massothérapeute vient me chercher. J'ai pas vu le temps passer pendant le traitement, tellement que j'étais reposé Seul hic, les massages sont beaucoup plus dispendieux à ce que je suis habitué de payer.
4 7 years ago (22-11-2017)

Service à la clientèle médiocre. J'ai appelé pour un rendez-vous, on m'a confirmé l'heure et mentionne d'arriver 15 minutes d'avance, ce que j'ai fait. À l'heure de mon soin, on m'a dit que mon rendez-vous n'était pas à 19:00 mais à 19:30. J'ai dit que non, c'était bien 19:00, on m'a dit non c'est 19:30! Sans excuses aucune. J'ai attendu 45 minutes jusqu'à 19:30, et une autre cliente est arrivée qui était planifiée à 19:30! Il n'y avait qu'une esthéticienne et elle discutait avec la réceptionniste qu'elle ne m'avait pas à son horaire. Je me suis levée et j'ai quittée. Ma patiente à ses limites! Aucun professionnalisme. Et personne ne m'a rappelé pour s'excuser!!! Plus jamais j'y retournerai.
1 7 years ago (03-08-2017)