Trevi Pool

People really scared me to sign with TREVI, but I must say everything went great. Everything was delivered in a very timely manner. Their teams were extremely professional. The excavation was amazing. They completed in the fall and did final delivery and opening this spring.nA very special shout out to Julye, from the construction team who made the experience exceptional. Can’t wait to go swimming!

Wow we just got served by Raul in the parts department at Trevi Laval. It is so wonderful to get service from someone who is so knowledgeable and helpful! Thanks Raul! Great service!

Trevi, especially the Laval branch, has the most dishonest and worst customer service I have ever experienced. Their products come with numerous issues, including damaged parts, missing pieces, and incorrect items. Instead of taking responsibility, they avoid solving the problems and provide no real support.nThey treat you nicely before you buy something, but once the purchase is made, they don’t even recognize you. When you try to resolve an issue, they speak rudely, refuse to take any responsibility, and act as if you’re trying to steal their money. Their customer service is unprofessional, unsupportive, and extremely rude. I would never recommend them to anyone!

Great experience at trevi, bought our spa came with a defect and had to try a little but they did fix everything. I would recommend them their costumer service is very good and they have knowledgeable people that can help you.

An honest review of our experience with this companynnThe contract and signing were very quick not surprising given the amount of money our project cost. Dates were promised for beginning of June 2023.nnThe first step was for designers to come to our home. This designing team was several weeks late thus, causing everything to be delayed. I had to call repetitively to check-up and everyone seemed unaware of the progress and when this team would be coming. Due to this, the license was late and thus, the pool started being dug out in end of July 2023. During this process there were some complications i.e. contaminated soil, old pool in the ground etc. extra charges which we agreed too however, the company added a lot more than what they had originally told us which added a significant amount to the bill. Once the excavation was completed, the pool was installed however, professionals would be sent to the home without notice although I had asked that they call in advance. Several teams were sent repetitively and nobody is aware about anything no communication whatsoever and no care in the world. Once the pool was completed, they left my front yard like a JUNK YARD and expressed that this is normal. I had to express to them that they charged me significant money to decontaminate my backyard however, felt comfortable contaminating my front yard. In addition to this, they broke my fence post in which I paid extra to have little machinery, left me with a ramp in which I can drive a twelve-wheeler in my backyard, and contaminated the original rock I had in my driveway. The “charger de projet” person supposedly who is in charge of our file had no clue what was happening however, pretended like she new when it was confirmed to me that she had no idea of the extra charges and everything else that happened while their company was working in our backyard. This “professional’s” service left me in completely awe given that she is the one who is supposed to have full charge and understanding of the project that I paid significant amount to complete. The service offered by this worker was completely unacceptable full of attitude, not understanding to our needs and completely unaware and disconnected from the projects she is signing off on. Regarding the installation of the pool liner, this took several days and for some of those days nobody can give us an answer on when this individual would be coming to finalize the work. Once he came back, he explained that some pieces were broken in the box and that somebody would come back within 2-3 days however, I STILL DON’T KNOW WHEN THIS PERSON WILL BE COMING BACK. We had to explain to Trevi a company that is supposed to be professional that leaving our front yard a mess is unacceptable and thus, they would need to come back and clean the mess. The company agreed however, we are still waiting and have no clue of when or when this will happen therefore, my front yard still looks like a junk yard.nnMy experience was a nightmare. Never in 1000 years I would refer or recommend anyone to do projects whether big or small with this company. I have never witnessed a company with such unprofessionalism and no care in the world like this company TREVI. This has been a continuous back and forth with individuals who call themselves professionals however, are not helpful and continuously try to past the blame from one to another. There is a major revamp needed in this company because the service they promise is not the service that is provided. I am extremely unsatisfied and have been expressing this on a continuous basis however, this has been completely disregarded and attitude has been given by most of the employees.nnIf I can give a negative star review then this is what I would give. I have tried to be patient but this has been absolutely unacceptable. There has been one individual our salesperson who has been trying and caring however, this is not enough for a experience to be positive.nn**1 year later and still slow after sales service. Would still not recommend.