Alaska USA Federal Credit Union

Good
8 years ago (15-11-2017)

This is more a complaint regarding their mortgage lenders. My husband and I had hooked up with a realtor who had recommended Jeremy Gogain as a potential lender. We met with him once, everything was cool. We liked him. Fast-forward a couple of weeks and we'd decided to part ways with our realtor, but kept on with the lender as we'd already done all that yawn-inducing paperwork and credit checks. I sent him a text requesting some numbers on a property, since he'd specifically stated he was available anytime, day or night, and would "always get back to us right away". It was TWO HOURS before he bothered responding, and it was a rather generic message stating that he'd send us the information requested the next day. Never did. We then find out that he had gone behind our backs, called our former realtor, and asked her why we were working with the other guy. Our former realtor then called and bitched out our new one. Not only is that EXTREMELY unprofessional, it's a complete breach of our private transactions and requests. We're considering suing, and I fully intend to lodge a complaint with Alaska USA's senior management. Bottom line? These people aren't loyal to YOU, they're loyal to those who send them your business.
13 years ago (24-09-2012)

Very helpful staff
9 years ago (05-12-2016)