Across Canada Moving & Storage

BEWARE - FIND A DIFFERENT COMPANY TO USE!!! If you decide NOT to listen to my warning, then it's on you. This move happened in August of 2016. Things you should be made aware of: - My mom told them how many items we had and how many bedrooms to move and they showed up with a Penske rental truck that was too small for the load and I knew it the moment the truck pulled into the yard. The original moving day was a Saturday, they loaded what they could, possession date was on Tuesday for the new owners and they showed up on Monday, very late afternoon to load the rest of the items. - The manager of the moving company would not take my call and told his movers not to give me his direct number because he didn't want to speak with me. - As they are moving items from your home into their trucks, they are marking EVERYTHING as damaged. (ask to see their paperwork as they are filling it out.) - Cecelia seems very nice on the phone when she is getting you a quote, but the moment they deliver your damaged items, she will put you on ignore or forward you to claims where they will offer you $250.00 for over $4,000 worth of damage. - They will show up in a Penske rental vehicle, load your stuff, take it to a cross dock, unload it and reload on a transport across (in our case from Alberta to Ontario), unload in Toronto, load it on a delivery truck and deliver it. Math test people, how many items do you think they will damaged by loading and unloading that many times?!? - They called my mom at the last minute on Thursday before a long weekend Monday to say they will be delivering on Monday to have the cheque ready, she hadn't purchased a car yet and she moved to a very small town in Ontario that is a 35 minute drive to Simcoe to get to a BMO and get a money order for them but she said she can do it on Monday morning when I got there, they said no that they would deliver the items the following week and when they showed up, they EXTORTED over $1,000 in shipping fee's from my retired mother before they would off load her items. (SIC) If you decide to use these people, go into it with your eyes wide open and get insurance to cover your load. My mom was smart enough to have insurance on her shipment so her insurance company paid her back the entire amount of the shipping costs (over $11,000.00) and were going after Across Country Movers legally for the money because they labelled EVERY item as damaged as they were loading it into the truck!
7 years ago (15-08-2017)

If you want to refinish all your furniture and have over 90% of it destroyed. This company is exactly the dreadful horror story you hear about. Shouldn't even have one star.
7 years ago (28-08-2017)

Thieves, liars and cheats!! I am in the process of a dispute with these creatures! They never delivered over $11,000.00 of my stuff, made my wife sign before they unloaded, dumped the stuff on the ground and drove away. Whet they did deliver was damaged and dirty. FRAUDS!
8 years ago (29-06-2017)

I just moved from Vancouver, Canada to open my companies new restaurant in Orlando. Before I went to Orlando I was sent by my company to Miami first for 6 weeks first to help at our restaurant there and than officially moved to Orlando on June 1st. Back home my parents had shipped 21 boxes of my personal belongings to my new residence in Orlando. The 21 boxes where shipped on May 20th 2016. When my stuff arrived on June 13th 2016 the box count was only 19. When I asked the driver if their were anymore boxes he said that was all he had. I first figured perhaps my parents condensed some boxes but after I received all my stuff I noticed that my expensive Meat Slicer that was given to me by my deceased Grandfather was missing and 7 of my Culinary Cook Books that were given to me from family and Chefs I had worked with in the industry, I first called the companies front desk and they told me I had to contact the warehouse that only has an email address and no phone number, I emailed them and they responded to me saying they would look for my belongings and I described to them everything that was in the boxes. I let it go by for a week hoping for a response and got nothing than I reached out to them again asking if they found my stuff and replied offering me $25.00!!!!! as a "We are sorry we lost/stole your stuff" If I accepted the $25.00 that would mean I could not write a negative review, take legal action or contact the Better Business Bureau. I emailed them back in complete insult that they thought $25.00 would solve them losing prized possessions given to me from family, especially my grandfathers meat slicer. They than came back and offered me $50.00!!!! The total cost of everything in those boxes was just over $1000.00!!!! and had sentimental value to me. I than asked them for clarity on the matter or else I would contact BBB and than after a couple days they just never responded. I paid this company over $3000.00!!! to move not some of my stuff but ALL of my stuff. It is a little ironic that my two boxes that have some very expensive cooking supplies and books in them just happened to go missing. This company has taken no accountability or responsibility for losing/stealing my things. They tried to bribe me to keep my mouth shut about my experience and I cannot allow any other person to go through the same experience I have gone through with this company. I trusted them with my belongings and they clearly after I paid them didn't give a care in the world about what happened to my personal belongings. I cannot describe how upset I am especially knowing the had my grandfathers meat slicer taken from me and there is nothing I can do about it. This is not the way to treat anyone who pays a company to do the job they say they will do. DO NOT USE THEM!!!!
9 years ago (11-07-2016)

*** BEWARE BEWARE BEWARE *** Absolutely the worst and disorganized company I have ever had to deal with. First they didn't make the initial call when the truck was supposed to arrive ( 4 days late) No phone call, no apology. Told it would take 8 - 10 days max for delivery. Took almost one month with not one phone call from them. Got the run a round with every inquiry. They had no clue where the truck was. Was not offered any type of compensation for sitting in an empty dwelling for almost a month waiting for the truck to come. Many things were damaged that were very carefully packed to ensure no damage was done so I can only imagine how many times it was tossed about. These people are not professional movers. Management wouldn't even give a real name (Sam with a thick Asian accent...yep). They hold your items hostage and demand being paid by either cash or certified cheque only.
9 years ago (25-06-2016)