A to Z African and Caribbean Groceries

!!!!Proceed with CAUTION!!! Let me preface by saying I am a repeat customer and have been coming to this store for years with no issues. Customer service has always been good and I’ve gotten the product that I’ve paid for. However, a few days ago I went to purchase a hair bundle pack for a sew in that was advertised to have 7 pieces. When I opened the pack I noticed one of the bundles was missing so I called to get a refund. I was told only the owner can help me and I need to come in when he is in-store. I came in today and was told that I can’t get a refund because he can no longer sell the product. I told him that I can no longer use the product because it is not what was advertised to me after which he said “I’m sure you can still use it” with some attitude on it. He put the blame on me for not noticing a bundle was missing but also said that he’s worked there a long time and if anything was off he would have noticed. It felt like he was trying to say that I stole the missing bundle. When I suggested that it might have been a manufacturing error he again said “not possible”, but when I said that it felt like he was accusing me of stealing he said he was not. The only possibilities are a manufacturing error, or that the bundle was stolen by me. Both of which he was denying while making what felt like slight accusations. He gave me a partial refund for the missing bundle but I still didn’t get the product that was advertised to me and was blamed for opening it in the first place. I understand from his perspective, somebody could have easily stolen a bundle and tried to get the full refund. Like I mentioned though, I have been a repeat customer for years now, along with my sisters, my mom, and our family friends and we have done our best to support the business and it sucks to feel like I am not trusted when I have a genuine issue with the product. Knowing this I will not be coming back again knowing i have to do quality control on every product before i buy it. I’m incredibly disappointed. Will not be coming here ever again

Owners Stan and workers are customer-centric and the prices are pretty competitive. Great store for African and Caribbean foods and varieties!

I am a regular customer at your store, you can't ask me to remove my review, it my opinion and I'm entitled to it...I'm also a business owner and I don't go about asking people to remove thier review about my business...you should learn to build on your weakness and see it as a challenge to be better

Amazing customer service everytime I visit this store! Today, the owner went out of his way to Procure an Item Abacha that is rearly sold in his store. He decided to stock the item just for me to purchase, I’m totally impressed.nnThe Store is just right in front of the train station at Kitchener, which makes it super convenient for commuters to grab African groceries on their way home.

From hair extensions down stairs, to Jamaican Patty's ready to go, spices, meat & more.nnIt's a nice stop to find spices & food that you don't typically see in your average grocery store!