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Wendy's

  1. New Hartford
  2. New Hartford Burgers
  3. New Hartford Fast Food

Reviews, get directions and information for Wendy's

Wendy's
"Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back."
Address: 8505 Seneca Tpke , New Hartford 13413, NY, US
Phone: +1 315-732-4265
State: NY
City: New Hartford
Zip Code: 13413


Opening Hours

Monday: 10:30-00:00
Tuesday: 10:30-00:00
Wednesday: 10:30-00:00
Thursday: 10:30-00:00
Friday: 10:30-00:00
Saturday: 10:30-00:00
Sunday: 10:30-23:00

Update Info

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Reviews
Workers were hammered with orders! Drive-in was almost backed up to route 5! Order inside and patiently waited for a to-go order. I fully understand the why it was slow! But, a yelling issue with two workers interrupted the patrons! Patrons were in shock! I went up and asked the order taker the one being yelled at to see a manager! She asked me not to escalate the incident please! She was calm and cool, so I didn't push it! But, where in the world was management??
Food was pretty good, but the staff didn't display a pleasant attitude - here's your food, now get out of my line.Food: 4/5
It seems like the quality of beef at Wendy's has deteriorated over the years. Ordered my single with no lettuce, no onion. Received my burger with no lettuce, no tomato. Picked the onion off and ate it.. Fries were fresh and crispy which usually isn't the case. Service was nice.Food: 3/5
Always a treat. Love the frosty's, especially the vanilla flavor even though the old school chocolate will always be a favorite. The food is usually fresh and worth the price. A+.Food: 5/5
Good customer service. It was a late last minute dinner through the drive thru. We ordered two 4 for $4 deals. We requested only ketchup on our cheeseburgers, and ended up with everything on them. We went back through the drive thru to inform them. The employees remade our burgers without any hesitation or issues!!Food: 4/5
Very dirty this first time I've gone in. 2 people working and watched one guy keep the same gloves on for about 20min while 6 of us stood in line, not moving. He touched everything from his face to the floor and food, with those same gloves. Several people going in and out without being helped. We also left without being helped.Food: 1/5
At my last straw with this place, no pun intended maybe just a little pun. I have been going here for a long time each time I go out of town to get some spicy nuggets and fries. Without fail, something goes wrong every time. They are consistently rude, I wait for eternity for somebody to take my order, I wait for eternity for my food to be done, sometimes no ranch/sauce, most of the time no napkins great for a road trip, often I receive regular nuggets instead of spicy, frequently cold limp fries, and so on. Pretty much second, third, fourth, etc., chances all the way down. Today, I waited patiently in line for my turn, only to be confronted by, "sorry we're closed" at 959. I just waited all this time to order for nothing? No good comes from arguing, so I left and went next door to Burger King, which is historically one of my least favorite fast food places. Surprise! Burger King was fast and friendly and the food was fresh and tasty. Thank you to BK for rescuing me from my road trip snack craving, and I'm done dealing with this Wendy's for good. I guess I have a new tradition now.
My son and I went to this Wendy's drive-thru. It was a terrible experience. I was spoken to very rudely by a young man and a young woman while trying to give the order. The man put my sons drink as a medium and my son asked if he could make it a large. The man never said anything and took the order off the screen so it only showed advertisements. We continued to wait for a couple minutes. Finally, I had to yell, HELLOO... At that point a female came on and with a lot of attitude yelled, "HE IS FIGURING YOUR ORDER!!" Yup... knee jerk reaction, I yelled at her to not have that attitude with me! At that time they told us to go to the window. As I was handing the card to the young man I told him to remember, it is his customers that are his pay check. He shrugged and said, "I dont care." There were 2 females standing there with him. When he said he didn't care the females started to laugh. I told him I needed to see the manager but he wouldn't get the manager. I finally told him I would just call corporate. After leaving I noticed he didn't give me my receipt. I called the store asking for the manager. I recognized the girls voice as the one that was rude to me on the intercom. I asked her for the manager... she implied that she was the manager by saying, "what?" I asked her for the store number, she told me it was, 362... this morning I called corporate and explained to them what happened. The lady on the phone with me informed me that the store number is actually, 592. I would never recommend anyone go to this store. The employees are extremely rude.
I just left here. I was the first and only car around. Arrived at 6:40 waited until 6:45 before the lady even acknowledged the drive thru. After ordering two breakfast sandwiches, I waited five minutes before the drive thru attendant came to the window and asked me to pull up to the front door because my food was being made fresh and wasn’t ready. I waited by the front door for almost 15 minutes. I took the food and began to drive away. I reached in the bag and grabbed our sandwiches and shockingly the sausage croissant was still cold and because of this I couldn’t Eat it. Definitely don’t recommend this Wendy’s at breakfast time.
3 : 30 in the afternoon and it was filthy! Not one employee cleaning ANYTHING! Done eating there! Gross!!
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