Wells Fargo Bank

Giving it one stars because I can't give them zero. I have been a Wells Fargo customer for 13 years and have kept using them because I travel a lot and have had great customer service all across the country. The Wells Fargo's here in Bend are the rudest, least helpful bankers I have ever experienced. I went to deposit a check here, the manager wasn't sure what to do so he ASKED A CUSTOMER IN LINE if he could cash this check. They were too busy chatting to even bother to help me, and told me I was out of luck. I took the check to Bank of the Cascades and they deposited it without any issues. The next time I step foot in a Wells Fargo will be to cancel my account.
8 years ago (25-03-2017)

I always have the best experience when I go in to talk to my banker about my account and I always leave happy. All of my questions are answered on the spot and I'm really glad I chose to bank with Wells Fargo and this location is my favorite, every employ is kind and helpful!
8 years ago (05-06-2017)

The employees here are nice and friendly and want to help you out, but for whatever reason they also like to keep a long, slow moving line for their clients to wait in. Don't even think about walking into this location during the lunch hours XD
8 years ago (24-07-2017)

How many accounts did they scam me into opening? 3 checking and 3 savings accounts at one point. Why? To steal money. Shameful business practices, poor customer service, worthless banking products, outrageous fees. Wells Fargo really has no redeeming qualities. After 10 very unsatisfied years I will be closing my account.
8 years ago (07-02-2017)

Matt, one of the mortgage brokers, is awesome! He gave me his time, even though I was going through the Wells Fargo national banking center for my refinance, to advise me on whether the loan package that had been set up by another broker was a decent package. I was incredibly impressed with his service and demeanor, industry knowledge, and willingness to help for no gain whatsoever. As well, speaking to another review here about this branch, I've had REALLY excellent and quick service in the branch. They allow my dogs to come in with me, give them treats, and are always willing to lend a hand when I'm overwhelmed with 2 dogs and a toddler! Not to mention hot coffee and snacks. What could be better?
11 years ago (13-11-2014)