Walgreens

I have had many issues with this pharmacy they have been very negligent lately. The other day I requested a refill and then I get a notification saying my medication is ready so I go on the app and look and I’m glad I did, they filled a prescription for the same medication but at a dose that has never been prescribed. I call and ask about it and they say that I’m out of refills and will have to call the doctor, I’m still confused at this point and asked why they would take it upon themselves to refill the prescription but at a dose that was never prescribed and got told again that I need to have a new prescription sent in so I asked once again and the technician couldn’t answer why they are filling prescriptions that they were never sent. I then find out from my providers office that there is 4 refills left on this medication they are telling me there is no refills on. Then today one of my medications on the app says has been delayed for a couple days due to insurance issue now so I call to see what’s going on with that and the pharmacy technician said the insurance was requesting a diagnostic code which I was confused by because they haven’t needed that before for this medication. So I call the insurance company and ask why they are needing a diagnostic code all of a sudden and they didn’t know what I was talking about so I was transferred to a supervisor and she said that she did a test run and it said it would be going through with no issues and told me what my co pay would be. She then told me that no pharmacy has even ran it through insurance since earlier last month. Not sure why a pharmacy would be making up false information when really they just didn’t bother to bill insurance and never contacted them on this issue. Then with filling a prescription that wasn’t prescribed, very dangerous. I also have canceled several medications probably about a week ago now and they keep sending me notifications and automated calls saying those medications are ready for pickup. Very disappointed with this pharmacy.

We wanted to fed ex something. Went to counter and were never acknowledged as the employee stood and cut pictures. For over 10 min. Extremely rude. I did inform another employee as I walked out. No excuse for this behavior. I would give 0 stars if I could. We went elsewhere and were acknowledged and waited on immediately.

Terrible customer service. I was buying some hair products, they said buy one and get one 50% off and I didn’t notice it was with the rewards program they have the one that you have to put your phone number When I came up to the register the associate didn’t say Hi, ringed up all the products and charged me the normal price. I asked why and she told me it was because I didn’t use my reward number. I know it was my fault, but she treated me so badly and didn’t seem willing to help me that I just payed for it. But yeah Walgreens on Marinette, WIypu should really hire some new people and work on that customer service and thank more about you rewards program.

If I order my medication online they never receive the order but if I call I get hung up on before I even talk to someone. I wouldn’t mind waiting on hold if it weren’t for the fact they always hang up. I don’t feel that it’s practical to have to go to Walgreens to order medication and go back 3 hours later to pick it up. I asked if there’s a solution to this problem or another way to order my medication that they would actually receive and work on my medication refill and they said that it’s corporate that is in control of it not them.

Worst pharmacy I have ever dealt with. They don't even deserve 1 star. Never get all prescriptions that are ordered, I have had prescriptions called in twice and ordered on line for a 3rd time and the order was never filled. The staff in the pharmacy area are rude and snap at you when you call in. I won't be back, ever.