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Value City Furniture

  1. Cook County
  2. Barrington Furniture Store

Reviews, get directions and information for Value City Furniture

Value City Furniture

Story

WHO WE ARE
Value City Furniture is a furniture store that has been helping families furnish their homes for over 70 years. Find stylish furniture for your living room, dining room, and bedroom (including mattresses and youth furniture). VCF also offers the largest selection of reclining and power-reclining furniture around!

DESIGNER LOOKS COLLECTION
Our newest furniture collection, Designer Looks is full of the latest furniture styles at prices that are a lower than anywhere else. We listened to our customers about what their favorite styles are, and created an entire collection centered around making those sought-after looks affordable.

Address: 960 S Barrington Rd, Streamwood, IL 60107, USA
Phone: (630) 483-7171
State: Illinois
County: Cook County
Zip Code: 60107


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Reviews
I have nothing but problems with the furniture I have purchased 2 years ago from value city streamwood IL furniture. Within the first year the furniture had to be replaced under the manufacturers warranty because it was breaking, both the sofa and the love seat. Then 1 year after that replacement both pieces are broke again. We purchased the extended 5 year warranty value city sells. The warranty company has been to my home 3 times over the course of 6 weeks. The sofa is beyond repair and they have offered us our money back in form of store credit for only that piece. The love seat was repaired by the warranty company and broke within 24 hours of that repair. Now they want to come out to our home again next month and have 2 weeks after that to tell me if this is repairable. We have already given them multiple chances to make this right. All supervisors and managers of this company will not help us. We have asked for store credit since these pieces keep breaking. No one from the store manager of the streamed location to their corporate offices will help us. So our options are to have broken or mismatched furniture.
9 years ago (21-08-2017)
Surprisingly, the management wasnt the worst part here. Sales person was not very knowledgeable and had very broken English. Was going to buy, but price was like 150 over the 2k I wanted, so we left. While leaving, half way to the door, our sales person (Ewa) got snippy with us and told my wife and I in a rude tone to go back to the back and tell the manager that were not going to take the stuff because she needed to punch out. That's not our job? LoL. We walked out. I was considering coming back tomorrow until that happened. Maybe ill try a different VC tomorrow. I know 1 persons action doesnt speak for an entire business sometimes, but that lady doesn't deserve her commission from us.
9 years ago (13-11-2017)
DO NOT BUY any furniture from this company. I bought a bedroom set and waited two weeks for the delivery and when it finally got here they didn't have the hardware so I had to wait 3 more days only for them to bring the wrong hardware the guy had to go back to the store and brought random screws to hold the bed some of the parts didn't even match. The guy that came out even said that drivers usually "misplace" the hardware just so they don't have to build it.. I also ordered a dining room set and got the wrong bench I haven't gotten the new one yet because they only have certain times open and it just happens to be the times that I'm working .. Customer service is horrible they can't solve anything.. I wouldn't recommend this furniture store to anyone just read the other reviews, it seems like I'm not the only one
9 years ago (24-09-2017)
We have purchased two couches from here. Both times got a great deal and the staff was helpful and friendly.
9 years ago (14-11-2017)
there was only 1 salesperson that was halfway approachable, some of the others were downright nasty when we said mike was helping us. I spent nearly $7,000 on 2 couches, the delivery was an hour late, they delivered the wrong pieces, damaged the couches and caused tons of damage to my newly constructed house. We have talked to 6 different people at both the store (who were had an attitude when we complained about the damage to our new house) and at corporate everyone said that we would receive a call back within 24 hours every time well call which is at least once a day for the last 3 weeks. It was the first time that we called that we were told that someone will be coming out to assess damages and compensate us or repair them. Now we have no where further to elevate our issue besides the BBB.
9 years ago (29-06-2017)
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