Urban Nature Store

UPDATE: Paul contacted me to discuss this issue. He was extremely helpful and a replacement stand is on its way to me. It appears that the manufacturer did not properly package the hardware for the birdbath resulting in the gouges and defects. Hoping to have the birdbath operational soon and will post an update once its operational. Thank you Paul for your prompt attention and ability to resolve this concern. Original Post: Ordered a heated birdbath and while it arrived on time, the stand upon which the birdbath sits was obviously defective and/or had been used previously. I contacted customer service and sent them photos immediately. Received one email back from them asking for photos and they have not responded since. Called the 1-877 number and no one was available and then called the store during store hours and no one picked up. Extremely disappointed with the service and now have a defective and expensive stand for a heated birdbath. All i want is a new stand for the birdbath - how difficult is that to get replaced? The service request number is 50137.

Extremely amazing Urban Nature Store is the only place to buy your bird seeds, squirrels houses, mixture of absolutely everything, all varieties, cages, weather vanes, Seriously bring your children check out the hand puppets. It goes on and on so please look at their website. I happened to pass by and dropped in. Now I’m shocked how great they are!! Service with a smile and extremely knowledgeable!! I bought a 25 Lb of happy garden mix.. we love to feed all sorts of birds and this is the perfect treat for our local squirrels and chipmunks

I love going into this store. Almost always come out with more than what I went in for lol The staff is knowledgeable, don't push the expensive stuff on you, and they have a pretty big variety of brands you can get that vary in price. If it's wildlife related, they probably have it. I love their seed and suet selections, and they have a membership plan where after your 10th purchase, you get a bag of seed of your choice for free 8lbs. I would recommend them to anyone

I liked the variety of items and the pricing seems good. My pick up order was ready in about 24 hours so not bad. However, when I went to pick up my items the person who helped me, an older gentleman, was being very short and seemed kind of rude to me. He kept asking me to tell him what exactly I ordered even though I'd spelled out my name and was trying to show him my email. he refused to look at it and kept interupting me before I was finished talking saying "I know but I need more!" Even after I listed 3 or 4 items. I was surprised since this place has a lot of good reviews. I was excited to get my stuff but that interaction kind of put a damper on things. I sure hope that wasn't the manager. *Edit* I've upgraded my review from 2 stars to 4 stars based on the response I've received from the shop thank you. As for my defective item, I was offered a replacement if I came back in but personally decided not to as I wanted to limit the amount of times I go out during these pandemic times and it didn't seem worth it to me right now. I will probably visit again in-store when things go back to normal.

What a great store with a gift for every nature lover on your list, make sure to get something for yourself. I picked up a perfectly built mason bee home!

Tweet Tweet, ain't it sweet? We love this store! Not only does it sell seeds and other bird related products, it has lovely gift items. I recently purchased a bat house kit there. Easy to build and fun to paint. Friendly and helpful staff too! Help local wildlife, feed your feathered friends!

Amazing place for Birders and those who like to feed n watch the birds. Bought a beautiful glass wind chime here for Christmas and Mom loves it!

This store is simply terrific! Not only do you have a great range of bird feed and supplies, but you tons of other things to keep our birds and creatures balanced and happy in our neighbourhoods. Plus you have a great array of unique educational items and one-of-a kind gifts. Love this store!

Efficient, friendly service & great products. Looking forward to hearing my Valentine’s Day chimes!

I would like to thank the manager of the store, Paul, who stepped in and addressed the situation. I am pleased with the resolution! Thank you, Paul 'Very sad that the staff would not address their own mistakes and not even trying to step forward and assist the customer. I was advised to buy safflower kernels, was told cardinals and other birds love them, but it did not work for me, the seeds sit in the birdfeeder untouched for a week. When I brought seeds back to the store, I was told no exchange/ return, even though I would not buy it at the first place, unless I was told by the staff. I left the bag on the counter and left, asked them to close my profile. Not coming back ever, there are other stores in the area'