U-Haul Moving & Storage of West Speedvale

Called to resolve an issue, which was admittedly due to my own misunderstanding, and was met with condescending and defensive tones. Service was fine but make sure to read and understand your contracts and the promotional content regarding your service unless you enjoy being spoken to like a child. The third party customer service reps were much more respectful.
7 years ago (27-04-2018)

From the moment we stepped into the U-haul location we noticed the competence of the person behind the counter (unfortunately forgot who we spoke to on that day). While he spoke to the customers ahead of us we noticed patience and competence. When it came to our turn this was confirmed. When you are totally stressed out we tend to forget to ask certain question yet we received all information even without asking. Our move was a 35 km distance to Guelph from a 3 bdrm house with garage to a one bdrm apartment so we had to store our belongings in 5 units. From the moment we drove in with a truck full, Diane (Manager), Sarah (Assistant Manager)and Brandon showed their extraordinary customer service skills and team work by turning around our whole difficult and exhausting move into a much smoother situation. Brandon even stayed over an hour later even though we told him we respect that it is closing time and didn't want to abuse their kindness and understanding. We could breath again. We met all 3 on different days as unloading took longer than expected yet constant communication between each other was incredibly amazing and there was no need for explanation on our part each time we came in. They simply performed their duties to their highest level and directed us putting us at ease each time allowing us to feel less pressure. This has been going on frequently since beginning of October as we are still organising and separating our things for donation or to slowly move in to the apartment between work and free time and we are still treated with the same consideration and kindness is as was in the beginning. The stress of this ongoing move has been tremendous but Diane, Sarah and Brandon's work ethics, team work and competence is worth recognition of all levels of authority over them and we definitely recommend this location for anyone for truck rental or storage needs because of ongoing contact with these employees. Thank you so much for making our move so much easier.
7 years ago (27-10-2017)

Fast but finding their prices are getting expensive advertised rates don't seen to apply to more and more
7 years ago (29-03-2018)

We actually cancelled our reservation because something came up. It was super easy with no strings attached. Really happy it wasn't a headache.
7 years ago (21-01-2018)

Great service and a lot of vehicles available. Vehicles are well maintained and clean.
7 years ago (29-03-2018)