Tru-Fit Comfort Shoe Store

Not what I would call good customer service in my opinion. I bought work shoes there (high volume restaurant server) paid close to $120.00 for them and after about 3 months the heel lining wore through so the padding was coming out so I brought them in and talked to the manager who insisted that I must be putting them on and taking them off without untying them and that is why this is happening. After a little convincing that I was not doing that he said he would be willing to repair them if I dropped them off the following Monday he could have them done by end of day. Monday came I brought them in, he told me that he did not remember me and that he never promised to have them done in one day, he finally agreed to do fix them and I got a call in the afternoon to pick them up, then they had the nerve to charge me $20.00 for the repair! Don't think I want to deal with them again or buy that brand of shoe.
10 years ago (31-07-2015)

I was having a rough morning when the heel on my nice dress shoe broke off. I had to quickly find a place to get it repaired because I had an event later in the day. I stopped in to Tru-Fit and the owner took good care of it. They even gave me a loaner pair of shoes so that I could go get lunch. The shoe looks great and you could never tell that it had been broken. He even went above and beyond and decided to pin the other shoe, which was not broken, just in case to further secure the sole. It was very cheap and quick! I highly recommend them for shoe repair. They also had a great looking selection of shoes that I did not get to check out.
12 years ago (02-08-2013)

Chris from Tru-Fit Comfort Shoe Store put new foot-beds on my treasured, vintage, Jerry Garcia Birkenstock's. They are awesome! I live in Grand Rapids and could not find anyone that could/would do it here, but my brother dropped them off in Muskegon on Monday and they are home today! (Wednesday)
9 years ago (19-05-2016)

My golf shoes were rubbing really bad on my ankles and causing them to bleed. They stretched them out and caused nothing but comfort, I've won 5 tournaments since then, I'll be back for sure
9 years ago (20-08-2016)

Fantastic customer service, if Chris doesn't have what you are looking for on hand he can probably get it.
10 years ago (12-02-2016)