Total Carpet Upholstery & Vent Cleaning Ltd

Don't believe the other reviews, this company is absolutely awful. We were told by the owner to read how good the reviews are before we booked a cleaning. They must all be from friends and family because this is not even close to the best carpet cleaning company in Kamloops. I just moved into my new home and wanted to get the previous owners carpets cleaned. It was a new plush, fluffy carpet before total carpet care arrived. When I arrived home my carpet was soaking wet and now the fluffy, plush feel my carpet use to have is completely gone. I called up the owner and he wanted to do absolutely nothing to fix the mess they made. Now I've had to pay $132 to get my carpet destroyed by total carpet care. I rarely write reviews but I want to save all the other good people out there from using terrible services like this one.
8 years ago (04-08-2017)

Not sure where these old 5 star reviews are coming from. I would like to rate this company and 0 star but I'm forced to give it a 1. I just had my carpets cleaned by total carpet care last week and I'm beyond disappointed. They did such a terrible job I'm debating ripping out the carpet and putting down laminate now. I called up the owner of total carpet care and never had such terrible customer service in my life. He wanted to do absolutely nothing to fix the mess they made. I'm very disappointed with total carpet care and wouldn't recommend anyone in the Kamloops area to use them.
8 years ago (04-08-2017)

Not friendly and/or professional at all. Getting a quote was like pulling teeth and the man sounded annoyed. Will pass on doing business with them.
8 years ago (21-08-2017)

These guys were excellent - very thorough and reasonably priced. Due to a toddler infestation, the upholstery on our dining room chairs WAS NASTY, and now they look and smell like new! He also cleaned out our vents and area rug, and I am very happy with the results. I would definitely recommend TOTAL CARPET :)
10 years ago (26-09-2015)

Great friendly service and reasonably priced. We had our carpets cleaned a couple times in the past year (as we have a messy toddler) and they got all the stains out and the carpets looked brand new again each time. I recommend.
12 years ago (04-03-2014)