Tim Hortons

Ordered and paid through mobile, but most of the items were not available. They even did not replace the unavailable items with similar ones properly or process proper refunds. Paid for five donuts but later realized I got three. The staffs should be more informed about how to handle these kinds of situations. Worst experience ever.

So far, I've enjoyed each time I came by and the coffee I've ordered. I noted that they are always confused each time I order ahead of time. Every time. To put into an example. Every day, I do a long walk in the area and stop by this Tim Hortons to get a coffee before resuming my walk. During some week day I know that they are very busy so I've tried to do an order 5 minutes ahead so that I would get it as I passed by, only to be met with a confused staff whom was seeking for another person with my coffee. I came to then asked about my coffee and showed them my order on the phone. They didn't really look at it and offered me an order bag that wasn't mine. As the person was handing it to me, I told them right away that wasn't mine. I only ordered a coffee, I told them. They went and opened the bag and took the said coffee off and gave it to me. Putting the bag on the side to be taken care of later, I presume.. in the end, I still am using their Tim Hortons app, just on the spot, while doing the order directly to them. Seem faster and less messy.

Tim horton one of the best place to get food and pverdose from sugar hell yeah

I seriously don't know why I keep going back ....nEach time I go there are no more than 4 donuts left as well as muffins.nI went tonight 3 hrs before closing and was told that's all they have left on the shelf.nThats exactly why there is zero cars in the parking lot.nI will not be going back for the 4th time !! I will go to the other Timmy's in chambly ...better customer service and always donuts available and a much cleaner establishment.nVery disappointing again...

The employees are very kind and clean, the cleanest and the best in the vicinityn