Tim Hortons

Ok so normally of all the Timmies in town this one is the best with great service however today I had one of my worst Timmies experiences in my life there in drive thru.nnI normally get a Caramel Iced Cappe, an everything bagel and a hashbrown on the side and my partner gets a farmers wrap and iced cappe.nnThe last few times I've gone they've accidentally given me the new caramilk iced cappe instead. today i decided why not they're probably gonna give me that one anyway so I'll order a caramilk since i liked it. and ofc the one time I ask for caramilk i get caramel. Fine, not the worst thing. However more happened. I felt very rushed the entire time which I understand it's fast paced I worked fast food before, but don't act and show you don't actually care ab satisfying customers you care ab meeting times in drive thru.nnAs we get up to the window everyone inside working seems to not know what they're doing. We get our iced cappes and then the windows close and open like a minute later to me being told they don't have everything bagels you'd think they'd say something at the speaker and had me pick a replacement so I did. Finally get my bagel which was surprisingly cut in half as it's hit or miss if this location does that and we're rushed out without getting our hashbrown. Didn't want to ask in the moment as a line had built up but I shouldn't even have to double check and ask for food I asked for the begin with.nnI understand working fast food is busy but this was a very disappointing experience that could've been avoided if jobs were done properly. I've been there at busier times and had great service where I got everything perfect and was served politely and didn't feel too rushed but still had a fast pace but the workers today just didn't meet that standard.nnSorry for the long review but when this Timmies use to be the best one and now it's service is starting to fluctuate in quality on any given day something should be said.

I have to say iv been coming to this Tim Hortons for over 40 years the last couple of years it has gone downhill. The service is pretty good but the food every day my sandwich is different the bacon teaser is overcooked and crispy as hell or not cooked at all the tomatoes are thick and juicy one day the next day they're thinning crappy one day there's a nice amount of lettuce the next day there's none not to mention the sandwiches I'll put together all terribly I don't know I thought I had to say something after 40 Years of coming here and it's just awful the last two years see what the donut series are hard or not cooked I got a bad chocolate milk once coffees aren't sure I can go on and on the owner of the store needs to be there or have somebody get that place in the shape I realize how busy they are but I'm surprised I'm sorry to give the bad review but somebody had to say something or nobody's going to fix it the staff is very nice they just got to do their job better

Went here each morning while staying in Port Colborne for the weekend. First day I went in and was greeted by friendly staff, second day I went through the drive thru. Again greeted by friendly staff. Got both orders in a timely manner. Everything was correct. Only complaint is they didn't cut my daughters bagel either time.

Abby is the BEST Tim Hortons employee ever!! She is SOO sweet, super personable and professional. Makes great recommendations and always has a smile!

They allowed someone who was cleary ill and actively throwing up at work to continue working and then fired them once they left because they were throwing up IN THE TIM HORTONS near everyone’s food and such. Never thought going home to prevent cross contamination was worth firing someone over but I guess to Tim Hortons it is. Please be cautious if you ordered anything from the Tim Hortons on 02-11-2024 as an employee was physically ill on the premises and was fired for leaving to protect the health of coworkers and customers. Knew Tim Hortons employment was bad but that’s just horrible.