Tim Hortons

I asked if a certain muffin had a filling. She said she didn't know and stared blankly at me. I asked if she could find out. She then paged the kitchen and they said that this particular muffin does have a filling. Perfect!!!!! I order the muffin. As I'm eating it I'm expecting a filling. Well I'm halfway through the muffin and there's no filling. I went back inside and explained that there was, in fact, no filling. She said 'well it's not my fault. The kitchen told me that it had filling' I said 'oh okay interesting. Well hopefully it doesn't happen again' she then gave me a cheesy smile and said 'you have yourself a great day' in a cheesy lil voice. I replied with 'Well thank you, I will have a great day' I can't express how imperative it is for staff to know the menu. Saying that, I mean that the staff should know what is on or in certain menu items. I'm not saying they should know every ingredient, but should know if a muffin has filling or not. Simple.
7 years ago (27-01-2018)

Horrible wait. Bathrooms out of order. Stink of floors dirty and tables a mess. If not for 2 hungry kids would have walked out. I will never stop at hope Tim Horton again. We took our order and ate in the car. At least it was warm and clean in there.
7 years ago (31-12-2017)

We went to Tim's for lunch. At 2:20 they were basically out of soup. French onion and vegetable.They close at 10:00.PM What do they serve in the meantime? Not much in the way of donuts. The steak sandwich was tough eating. I am considering a change of venue for lunch when I go to Chilliwack in the future. The staff was not at all sympathetic about being unable to satisfy four of our requests. Sad!
8 years ago (23-12-2017)

Staff at this location are terrible! They are miserable, have bad attitudes and the worst customer service I have ever experienced. Never argue with a customer! If I order a tea, I want a tea. Three times I have been given a coffee and everytime I notice I come right back or tell them right when they give it to me. Every time they have argued with me that it is not from their store. The last time I asked for management and the young boy said there wasn't one and shut the window on me. Now every time I come there he gives me dirty looks and doesn't say anything to me at all. Worst Tim Hortons I have ever been to. It doesn't even deserve a star!
8 years ago (22-10-2017)

During our visit in early December the service was Not the standard for Tims usually . Washrooms were unkept and mid afternoon were out of hot chocolate in the dispenser and out of sugar as well. Service slow and staff seemed frustrated. Hope it was an off day .
7 years ago (26-01-2018)