Tim Hortons

I recently visited this Tim Hortons location, and unfortunately, I had a terrible experience. First, I noticed a fly inside one of the donuts I purchased, which is completely unacceptable. On top of that, the service was very poor. The staff seemed uninterested, unhelpful, and slow. Overall, this visit was very disappointing, and I hope the management takes steps to improve both the cleanliness and customer service at this location. I won’t be returning anytime soon.nn---

I recently visited Tim Hortons, and unfortunately, my experience was very disappointing. The customer service was terrible—staff seemed uninterested and unfriendly. Instead of greeting customers politely, they barely made eye contact and acted as if they were in a hurry to get rid of us.nnTo make things worse, they messed up my order. I specifically asked for a medium double-double and a turkey bacon club sandwich, but I received a black coffee and the wrong sandwich. When I pointed it out, the staff didn’t apologize and acted as if it was my fault. I had to wait an extra 10 minutes to get the correct order, even though the restaurant wasn’t busy.nnThis is not the first time I’ve had issues at this location. Mistakes happen, but good customer service is about fixing them politely and efficiently. Tim Hortons needs to train their staff better to ensure accuracy and treat customers with respect.nnI hope they improve because this kind of service is unacceptable.

I had an amazing experience at this location! The staff was incredibly friendly, efficient, and attentive. As soon as I walked in, I was greeted with a warm smile, and my order was taken promptly. They even went out of their way to ensure my coffee was made exactly how I like it—fresh and perfectly balanced. The team maintained a clean and welcoming environment despite the morning rush. It’s rare to see such a level of professionalism combined with genuine care for customers. This visit truly made my day. Kudos to the staff for their excellent service!

Ok I have been to many Tim Hortons in my life all over the province - this one is by far the worst. Even my hangry teenager son said to me that something is not right. He can eat a cardboard if he is hungry.nI got a box of 6 donuts around 2 pm. ALL of them were not fresh to my Tim Hortons standards!!!! Honey Dip ones on the top left were so dry and wrinkled, they must have been over a day old. They actually look better in the photo..!!! Vanilla Dip looked fine but when you flip them over - voila! More wrinkly old dry donuts under the icing and sprinkles!!nThe only donut that my son ate was the Double Chocolate, which was hard to tell if it were old or not, because the donut was the more dense kind, not the fluffy kind. And we actually ordered Chocolate Dip, but we got the Double Chocolate - a wrong order gone right I guess. Literally 5 donuts out of 6 in the box were old and stale.nI am not sure if it would have been better if we did not go through the Drive Through, because you would have been able to see the donuts and pick them out yourself. However, I find it very deceptive and wrong for them to sell non-sellable old donuts to customers who go through the drive through, because most of them will not be turning back to return the items once they are on the road again, or often would not even find out what donuts they just bought until later.!!!nThey did not even give a receipt for the purchase as if they don’t want to leave any evidence of their wrongdoings. These were not from this store, where is your proof..?!?nnWe will not be returning to this location ever again and will let others know to avoid this one. So disappointed and upset. I should have read all the 1 star reviews of this one before coming..!!!!nnOh and they had no Canadian Maple, no Long John, no Boston Cream… at 2 pm in the afternoon! And the only ones I received were old.. maybe they don’t bake everyday like they should and recycle their donuts!?! How do they even stay open as Tim Hortons?!? The HQ should do a major quality control audit for this location if they do any!

I go here all the time don't ask me why but they NEVER get my order right! Maybe if I'm lucky 1 out of 50 times it might be close. I guess it's pure rocket science to poor 3/4 coffee and 1/4 French vanilla. Today I even asked and confirmed at the window. It was pure French vanilla and not a drop of coffee. 8 officially give up on this location....