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Tim Hortons

  1. Cornwall
  2. Cornwall Coffee Shop

Reviews, get directions and information for Tim Hortons

Tim Hortons
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Address: 851 Pitt St, Cornwall, ON K6J 3S4, Canada
Phone: (613) 938-9466
State: Ontario
County: Stormont, Dundas and Glengarry United Counties
City: Cornwall
Zip Code: K6J 3S4


Opening Hours

Monday: 5:00 AM – 11:00 PM
Tuesday: 5:00 AM – 11:00 PM
Wednesday: 5:00 AM – 11:00 PM
Thursday: 5:00 AM – 11:00 PM
Friday: 5:00 AM – 11:00 PM
Saturday: 5:00 AM – 11:00 PM
Sunday: 5:00 AM – 11:00 PM

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Reviews
This place used to be great – good food, fast service, and online orders always ready on time. But everything changed when a thin, petite, middle-aged Caucasian lady started working here. I saw others complain about her recently, exactly the same problem.nnI order online almost every day, and ever since she showed up, she’s forgotten my mobile order four days in a row. Every time I go in, she has a new excuse: “Oh, I forgot,” “We’re cleaning,” “There are too many drive-thru orders.” Meanwhile, she’s always complaining – about customers, about the system, about the number of orders – and somehow tries to make it the customers’ fault, including blaming me for placing mobile orders because “they don’t check the front at this time.” Nonsense. Before her, the staff handled everything well.nnToday was the last straw. I will never step into this Tim’s again if she is still working there.
Every single time I go to this Tim Hortons, the pastries are always fresh and I am greeted with a smile The staff are very sweet and understanding when I take my autistic son in, letting him take his time to decide which treats he would like. They are always generous and give him a few extra timbits I have nothing but good things to say about the afternoon staff keep up the good work guys
I loved the service and Sarah even asked me if I would want a chocolat, doughnut that they were out of.And they would have done some.Wow.I had to take the bus.Thanks again and good job!!
Zero Star!!nnDate of Visit: July 5, 2025nTime: 6:03 PMnnVery disappointed with the service at the drive-thru. I clearly placed my order, the staff member said “ok” then mumbled for about 10–15 seconds without saying anything, so I assumed it went through. Moments later as a proceeded, a thin, petite, middle-aged caucasian lady came out through the back door and abruptly asked, “Are you the guys ordering cold brew?!” in a very unprofessional tone.nnI calmly replied “yes” and she snapped back, “You need to wait for me to clear your order! So tell me again, the size and what kind of cold brew?!” I politely repeated my order, giving her the benefit of the doubt, thinking maybe she was just having a tough day. She then added, “We have a new system so I need time!!” before shutting the door.nnAt the pickup window, after confirming my order again, the same staff member made a snide remark beside her coworker while handing over my drinks: “You need to have patience and learn to wait!” she said in a rude and condescending tone.nnI understand that technical issues or fast-paced environments can be stressful, but that’s never an excuse for disrespecting customers. The lack of professionalism and courtesy was simply unacceptable.
Service is great and the place is kept nice. However, lately the past two times I’ve been to this Tim’s my food order was made wrong. When I told the staff about my first order they were very nice and fixed it right away, but this second time I got home before I checked it and it’s wrong again.
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