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Reviews, get directions and information for The Waterfront

The Waterfront

About

Amazing new food, striking facility upgrades and an exciting entertainment schedule! Come see what it's all about ~ Keuka's favorite gathering spot!

Address: 12664 W Lake Rd, Hammondsport, NY 14840, USA
Phone: (607) 868-3455
State: New York
County: Steuben County
Zip Code: 14840



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Reviews
we have been there many times and always had good food and service. this past Sunday we went with friends. 2 of us had the fish tacos and 2 had the open face prime rib. all was well until we received the check. GREEDY, GREEDY, GREEDY. you charged 27.99 for an open face prime rib sandwich. the portion was obviously smaller than a dinner portion. we were quite surprised by the portion and the PRICE. I would give a higher rating usually, but on this occasion I had doubts that 3 stars was low enough. YOU NEED to rethink your price margins or you will scare away past and potential customers.
8 years ago (26-09-2017)
Would have given 5 stars but we were not treated the greatest. We walked out back, so we could sit outside by the lake and have a few drinks. Family who live in the area brought us here, so they headed to an outdoor bar. Well, it wasn't open at the time we were there so we questioned an employee. We asked if we sat there would we able to order drinks or should we walk in to the indoor bar. She snapped back saying she didn't know and that she was NOT a waitress! Well, wouldn't ya know a few moments later she sure was playing waitress! She honestly looked dressed to be a hostess perhaps. She may have been told to help out waitressing as they were quite busy. My point here is that she was representing the restaurant and could have been a little nicer and helpful, maybe saying she didn't know the answer to our question but get us a waitress to help. Other than that we had a great time, with awesome views and even treated to several flyovers by sea planes that day! Pretty cool to see with the beautiful backdrop!
8 years ago (18-09-2017)
Their all you can crab menu is perfection, but coming here any other time isn't too impressive.. the menu is incredibly limited and the food choices aren't worth the price. Besides that, I do love the interior/exterior and it is on the water.
8 years ago (10-11-2017)
Live music, good food, good service, exceptional lake view. It is clean. You can either dine indoors or outdoors at the waterfront. I recommend it. It is a memorable place.
8 years ago (07-08-2017)
I have gone to the Waterfront for the past several years and have enjoyed myself every time. I have also encouraged others to go there. I went again today with a group of friends because of those past good experiences and we will not return. When we arrived (on a Monday at 7 pm) we were told it would be a while until we would be seated inside or outside and not given a time frame. We said we would wait at the outside bar. Within 15-20 minutes we were seated at a table on the deck and we're told we may still have a wait but at least we would be able to sit at the table in the meantime. Our waitress came and took our orders (3 burgers and 2 seafood dinners). The menu is considerably smaller than in years past. 4 of the 5 of us got side salads since the meals no longer come with sides or salads (also a change since we were there previously). Even the side salads which were simply lettuce celery tomato and cheese took more than 20 minutes to get to our table. When they brought the salads out we asked for bread and we were told that they ran out. Less than 5 minutes later another waitress served baskets of bread to 2 tables beside us. We asked again and received bread. Then we received our food 1 hour and 45 minutes after we arrived at the restaurant. Keep in mind we have been there before and seen this place packed. There were more than 50% of the tables open today. Our waitress said the kitchen was backed up. We immediately asked for our checks when we got the food expecting that to also take forever since everything else had so far. We were all done eating before we saw the checks. When asked if we could receive a discount for the wait, our waitress said no. We asked to speak to a manager and that took another 15 min to get them to come to our table. It was a 2-woman team and they initially accused us of choosing to wait rather than leaving after we knew how long it would be. No one gave us time frames. Explained our other frustrations and continued to get told that we should not have waited then. Said the kitchen was so backed up from the huge crowds of people all ordering at once (there were NO huge crowds). They refused to discount our meals and were blatantly rude to us. We then watched them go another table and do the same thing motioning accusations at them. That table was smarter....just got up and left. We will never return after being talked to like that. And we will tell everyone we know in the area to not spend their money at this restaurant
8 years ago (04-07-2017)
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