The Second Cup

I love this place.. I always take mocha from here and it tastes great. They have great seating, both indoor and outdoor. They also have lots of Pastries. I tried the butter croissant and almond croissant. The Almond croissant is really sweet with some filling inside. But both were good. This place is usually busy… so expect some wait time love 10-15 mins. I feel bad for the lady who works here. Last day when I was here, it was only her who is taking order, making coffee, giving pastries and also giving mobile orders. The owner should probably employee 2-3 staffs for the rush they have here.. even with all this, the staff was really fast and nice. Five stars for the staff. Great job!!! The outdoor seating is really nice with various flowers around you..There is free parking outside..

If you're looking for a cozy coffee place to catch up with friends or get some work done, I highly recommend checking out this spot. From the moment you walk in, you'll be greeted by friendly staff who are more than happy to assist you with your order. Whether you're a fan of lattes or cappuccinos, their baristas will make sure your coffee is fresh and perfectly brewed to your taste. One of the standout features of this coffee place is the great internet speed. With fast and reliable Wi-Fi, you can easily get your work done or catch up on your emails while enjoying your coffee. The seating is also comfortable and provides a welcoming atmosphere, whether you're looking to have a solo coffee break or chat with friends. In terms of cleanliness, this coffee place is spotless. The staff takes pride in keeping the space neat and tidy, so you can enjoy your coffee in a hygienic and inviting environment. The decor is also well thought out, with a warm and inviting ambiance.

I love Second Cup and this is a great location. The man working here is also so smiley and nice. Orders always come in promptly. The atmosphere here is fantastic, really great for studying or chatting. Even the smoothy blender is super silent so it doesn't ruin the atmosphere. Best London Fogs I've ever had. Many of the leather chairs are ripped and look ready to be replaced. I hope this place isn't struggling financially because it's such a great cafe, much better than Starbucks imo. Sometimes sandwiches aren't fully reheated.

Let me begin by saying I love Second Cup and frequent them many times per week. This particular location however is horrible and it’s 100% related to the owner Marve: I have been going to this location for years but recently the new owner has made going there a terrible experience. Two issues occurred here that spurred me to write this review. The first incident happened on a Sunday in October 2022. I placed a mobile order and when I went to pick it up it didn’t have enough milk. So I simply asked if I could have a little bit of milk on the side and the owner literally yelled at me for placing a mobile order instead of ordering at the counter. I let that one pass because it was a very busy day and he was all alone. Today I ordered a medium Paradiso Dark. I order this coffee regularly at Second Cup and it’s my favourite but this particular batch was way too strong indicating the water to ground ratio was off. I couldn’t drink it. I went back to the counter to exchange it for a different one and he gave me such a hard time and argued that he had made it the right way even though the only thing I said was it was too strong and I couldn’t drink it. I wasn’t asking for my money back, I was just asking for a pour of a different coffee type. In the end because he kept arguing and berating me I said, if it’s simpler I’ll just get a refund. He opened the till and tossed the money at me. I told him that this was pretty bad customer service and he wrote his name on a piece of paper and told me I could call Second Cup Head Office and complain but that there was nothing they could do because it was his store. Who does that? Who acts in that manner when a customer simply wants to exchange their coffee because there was a quality issue? I spend $50-$70/month at Second Cup but I will never return to this location ever again. The previous owners were amazing but this guy is the absolute worst. The staff is great but the owner is terrible and he should never be behind the counter serving people. If you choose to stop here, my advice is that if the owner is working don’t just walk away….run!!!

THE PLACE IS NICE CLEAN AND COMFY. A GREAT PLACE FOR FRIENDS , BUSINESS MEETING OR TO STUDY AS THE PLACE IS QUIET AND THE INTERNET IS FAST .I LIKE TO SIT BESIDE THE FIREPLACE ENJOYING MY COFFEE AND CARROT CAKE. Updates March 2023: I still like it but it needs à serious face left.

Excellent service. Barista Mareuf was exceptional, he was sweet and kind and showed utter care. He even gave my friend and I free drinks for the missing items. So sweet, 10/10 service + food.

The lady there was very rude. I ordered a vanilla bean when she put the drinks on the counter she yelled out something else we all heard BaliaBee. She looked at me and said “is this not yours” I said no.. I then responded “I ordered vanilla bean”. She said it’s baliabee. I said no that’s not mine. The people I was with said that’s not your drink. She continued to look at me and say “do you not remember what you ordered? This is yours” I TOOK THE DRINK WITHOUT KNOWING IF IT WAS MINE OR NOT.. I’ll never be back to that location.

This place is awesome! The temperature is always perfect inside, and the selection of drinks and snacks is plentiful. The ambiance is incredibly relaxing and helps me calm down before heading to work. The gentleman who's served me each time is an absolute pleasure to deal with, and helps me start my mornings off right. I highly recommend this place. It's also quite spacious and offers multiple seating areas and arrangements for your personal preferences. Try the Caramel Chip Frapé!!

Great food and drinks, and an amazing place to work on homework and study without too much noise, nice break from doing schoolwork at home. Everyone is so kind

One of the best Cafes in the area, especially after the new owners took over. Thank you for your good coffee and good service!