The Narwhal - Boutique

This is my favourite boutique in Canada. I live several provinces away and have always had speedy replies to all my messages and questions about products, pricing and sizing. They pack and ship my orders quickly, are friendly, and the videos are very helpful when ordering items online. The carefully curated unique brands, and quality items are just what I am looking for and are the most worn items in my closet. I hope to visit the shop in-person one day soon.

I visited The Narwhal boutique yesterday in the late morning with my older mother and cannot overstate my disappointment and aversion to our experience at The Narwhal. No one greeted us or uttered one word to us the entire time we were at the store, despite there being two or three employees and we literally spent time looking through every single rack. The employees were busy chatting at length with each other and other customers who they seemed to know social, and they totally ignored us, as if we weren’t even there. I stood at the jewelry case in the back for several minutes as I wanted to see a pair of gold hoops; despite making eye contact with me, the salesperson totally ignored me. There is absolutely no way I am going to try to convince a store to take my business, so I left without buying the earrings or anything else. The whole experience was pretty disgusting. I am a long-time instagram follower of this boutique, and this was my first time in the store. I will definitely not be back and will take my online business elsewhere as well. A neighbouring clothing store we visited at the same time was much more welcoming clearly making an effort to respond to the prior google reviews that describe staff at that store as unfriendly. The Narwhal boutique clearly does a brisk business online/curbside, as the front entrance was totally lined with bags and parcels for pickup, but they obviously aren’t interested in expanding their customer base. If you’re looking for a new clothing boutique to check out, look elsewhere.

Staff is totally disinterested in what they do. Although they are very interested in one another and in their regulars. I foolishly keep returning, drawn in by the lovely clothing but I always leave disappointed. The service is reluctant and the vibe is NOT what Is projected on instagram. Ok let’s give them the benefit of the doubt and say they are “giving clients space”, then why act bored and bothered when someone asks for help? After trying on a few things — nothing was available in my size — I saw the salesperson who “helped” me, talking with a couple who were clearly known to her. I walked by on my way out and thanked her why did I do this?? She had already been so indifferent to me…, she didn’t even look my way. Coming here is not a fun experience in any way

i’ve honestly never felt so unwelcomed in a store before never going back you can keep your overpriced clothes and terrible attitudes

I am updating my earlier review from 3 to 4 stars as the staff has been warmer and more helpful recently! I hope this continues as it's a lovely shop and just makes the experience that much nicer. I love this shop as they carry a few of my favourite designers. I am only giving 3 stars however for a few reasons: 1 Some staff are lukewarm and unfriendly. 2 They don't reply to emails. 3 Biggest beef is that they consistently inflate the prices compared to other Canadian shops offering the same designers. Obviously the price will be higher in Canadian dollars than US, but they consistent mark up their prices compared to others. For example, a top selling at other Cdn boutiques for $350 will be $400 or $425 at the Narwhal. I've noticed this on multiple items across a few different boutiques.

Love this boutique. They carry a well curated selection of some amazing brands, as far as I can tell they are the sole Canadian retailer for some of them e.g. kondi. The owners are very friendly and helpful, some of the other salespeople are a little less warm but I have found them to always be very helpful and they never hover over you when you are browsing which I prefer to overly enthusiastic salespeople. I love shopping in person but online experience with curbside pick-up and returns has been smooth and fast.

I ordered for the Narwhal a few weeks ago and received my item yesterday. There was a small issue with the item and I emailed the store to let them know. They were really quick in responding to my email and addressed the issue in a satisfactory manner. Great customer service! Will definitely order from the store again. Thank you, A.

Shocked to see some of these reviews. I've shopped at Narwhal for years. Love the staff, love the clothes, love the selection and variety. Absolutely nothing to criticize! Come on.

I love shopping at The Narwhal. I've been a loyal customer for years. The staff are very attentive and the clothing is amazing. Best boutique ever!

THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Spend your money elsewhere. Shop local elsewhere. Don’t expect these girls to respond to your DM’s. Very arrogant self righteous attitude. Should have listened to the other reviews and my friends who warned me about this place.Also, the markup is so high you can find the same pieces for  cheaper elsewhere