The Lakehead Motors, Limited

I was passing though town with my RAM 2500 for it has engene check light on. All I wanted was to clear it so I can continue to get home. But the associates and the manager, Shane, refused. He said it's gonna take half an hour or so to clear it yet the same thing happened in the states (North Dakota) and at the dealership they cleared in less than 5 minutes FOR FREE and I was off on my way. This dealership refused and they said if I wanted to open a work order to clear it, I have to wait 3 hours and they weren't sure if they will get to it today. And the charges are ridiculous! To just clear it, over $100. I was willing to pay it, but they just didn't want to clear the light. Something they would do where the truck was packed. I was very disappointed!!!! I had to continue my way home hoping to get there safe! But this dealership I wouldn't recommend it to anyone who needs emergency help!
7 years ago (23-11-2017)

The “request a quote” button seems broken, only generates email demanding that the person visit the dealership. It’s the best place in town for that nostalgic, get sold a car like your parents were sold a car feeling. Best to give it a miss.
7 years ago (27-09-2017)

Came and took a look at a new jeep wrangler with my mother as a possible replacement for her older VW, we were from out of town and looking more for comparison sake at that time. We found the salesmen to be a bit lacking in his actual knowledge of the vehicle I.e how to properly remove the freedom top and where all the controls were located but he was friendly enough and not overly pushy. We were impressed with the sales manager who introduced himself upon our return and was very professional. He appreciated the fact that we were from out of town on a tight schedule and he stated that if we decided we wanted to purchase he would work out the best price he could possibly give us with no haggling needed I appreciated the way they did business and in the end my mother decided that it was not the vehicle for her and they respected that decision with only a single follow up and afterwards no annoying repeat calls like some places. If you are looking for a Chrysler dodge jeep in the thunder bay area I would definitely pay them a visit.
7 years ago (30-08-2017)

After many attempted phone calls I have decided to take our issues to a public forum. Three weeks ago our 2015 Dodge Ram broke down outside of Thunder Bay Ontario. After 6 days the service department at the Thunder Bay dodge claimed to have our truck fixed, said it was a frayed wire which they soldered as a fix. It took 8 hours to do this repair and a lot of our money. We attempted to leave town the next day and continue our journey back to Alberta but as soon as we hit the road the truck lost power and the engine light came back on and the issue we had initially wasn't fixed. So we drove straight back to the dealer in Thunder Bay and then they proceeded to tell us it was the fuel filters that were causing the problem and changed them out for us. Well big surprise that wasn't the issue, although they made sure to charge us for it. The truck still had the same issue so they then decided it was our fuel pump that needed to be changed out. So we waited another 5 days for the fuel pump to be changed. Finally 11 days after we first broke down we hit the road again. After traveling 3 hours the engine light came on and the truck lost power once again. Luckily we were not far from Dryden ON and we're able to have the truck towed to the dodge dealer there. They looked at it and said it was now the power distribution centre which needed to be changed out. We called Chrysler Canada on Aug 31st to have them rush the part here, as we are desperate to get home. They assured us it would be done and we could expect the part on Tuesday (sept 4th). The 4th rolled around and they said it wouldn't be in until the 6th, which turned into the 7th, which turned into the 8th (today). When we contacted dodge here in Dryden today they said it wouldn't be in until the 14th and that the part hasn't even been sent out yet!! This experience has been beyond frustrating, we are a family with two small children, we have jobs and a life to get back to. We have been waiting three weeks now and by the time the 14th rolls around it will be 4weeks. We have called the Chrysler Canada (FCA) several times to voice our complaints but they show no sympathy and offer no help other then suggesting we continue to wait. I would expect more from a major company, I would expect someone to at the least say 'we are sorry this has happened to you, what can we do to help you.' But that must not be a company policy. Customer retention and service isn't a priority. Not only have we paid a huge amount of money to have the truck repaired (none of which have actually repair it at all), we have also spent much of our savings on tow trucks, vehicle rentals, taxi rides and camping fees, which we are most likely not to be reimbursed for. So congratulations dodge you have lost some very loyal customers.
7 years ago (08-09-2017)

Great service, staff went out of their way to help with unexpected problem.
8 years ago (01-08-2017)