The Brick

After going to Leon’s on the weekend which was not busy I wandered around for over half an hour looking for a new recliner and no one came to assist me. I left and went to the brick. This was the first time I was in the Simcoe store. A very nice gentleman came to me right away. I don’t like pushy salespeople but Erik D. Was totally opposite. He was funny knowledgeable and listened to what I asked and wanted then showed me a great selection. He gave me printouts of the chairs I was interested in and told me to take my time and make my decision. I went back today and purchased my new chair. Erik was dealing with another customer I told him to take his time I was in no hurry. Once he finished and assisted me he had everything arranged for purchase & delivery within 15-20 minutes other than our chatting lol. Great experience will definitely go back. Thanks Erik

If there was an option to do so I would give a 6 star rating, absolutely phenomenal service from all the staff especially from Sam Timykoglou who has helped me find the right 4K tv for all my gaming needs as well as a gaming chair and tv stand he not only treated me well as a customer but also as a person, while I was in the process of finding a tv and comparing prices I was between the brick and Leon’s and at Leon’s I was treated poorly as I came in a 3 or 4 times to get measurements on the tv I was looking at and the last time I went in I was borderline asked to leave if I wasn’t buying not in so many words but I got the message I will never enter a Leon’s again I am now a LIFETIME customer of the brick and it’s all because of the amazing service as I every time I went into the store before purchasing anything Sam did not once treat me like I was just some browser who wasn’t buying like they did at Leon’s he was very accommodating to my every need in helping me find the right product and I will be back for all my furniture and appliance needs just because of him and the rest of the sales team as well as I will recommend the brick to all my friends and family. 6 stars service 100%

Sam and Erik were extremely helpful in assisting us with our purchase. They explained the process well and provided us great support with helping us make a purchase and decision. Highly recommend and would return.

I love dealing with this store. The staff is always helpful, especially Erik, and the delivery team were very friendly. They were very careful and were in and out in no time! I'll continue to use The Brick in Simcoe for my furniture and appliance purchases.

Sam T. was very helpful. He introduced himself, directed us to the right department and then gave us time alone to compare products. He checked back regularly to answer any questions and then left us to decide. He made sure that we left with the necessary accessories to go with the mattress we purchased.nOverall, it was a great experience. ThanksnDoug